EDI Coordinator

Department: Data Services

Location:Plano TX; New Orleans LA; Columbia SC; Indianapolis IN; Remote

Reports To: Director EDI

Job Summary

The EDI Coordinator is the entry point into the EDI job family at Selerix. This role provides the coordination and communication backbone that keeps the EDI teams work movingsupporting carrier outreach monitoring file transmissions maintaining documentation and ensuring that analysts have what they need to build and maintain client files without delay or dropped context.

This is a learning role. The EDI Coordinator is not yet independently building EDI filesthat comes with the Analyst levelbut they are developing the foundational knowledge habits and relationships that make a great EDI professional. The role is the first step in a well-defined career path toward the EDI Analyst Senior EDI Analyst and Lead EDI Analyst levels.

The Coordinator is the connective tissue between clients carriers CSMs and the EDI analysts who own the technical work. That connectivity has real valueand real accountability. When handoffs fail client relationships and carrier integrations pay the price.

Key Responsibilities

Transmission Monitoring & Escalation
Monitor EDI file transmissions daily against expected schedules; identify delays failures or missing acknowledgments
Escalate errors to the assigned EDI Analyst with sufficient contextfile name carrier error type timing and any relevant history
Maintain a log of open transmission issues; track status and resolution with no gaps in documentation
Learn to interpret transmission reports and carrier acknowledgment codes as part of the development pathway toward independent troubleshooting

Carrier Communication & Outreach
Manage routine carrier outreach on assigned accounts under the direction of the EDI Analystsetup confirmations test file acknowledgments and basic coordination
Document all carrier communication in the system of record; ensure the assigned analyst is always current on carrier status
Flag carrier communication gaps non-responses or spec changes to the assigned analyst immediately; do not let carrier silence sit

Documentation & File Maintenance
Maintain accurate documentation of EDI file specifications carrier preferences and client-specific requirements for assigned accounts
Update documentation promptly when specs change; documentation should be current enough that another team member could step in without losing context
Support the assigned analyst in keeping the file setup tracker current through the implementation and go-live process

Process Support & Learning
Support EDI Analysts with defined tasks during busy periodsthis is not cleanup work; it is how skills are built
Ask questions that go beyond task completion; understand why the process works the way it does not just how to execute it
Actively pursue EDI fundamentals through assigned learning job shadowing and direct practice
Participate in team discussions ask clarifying questions and use every escalation as a learning opportunity

Cross-Team Coordination
Communicate clearly and promptly with CSMs and Case Build when information is needed; do not let coordination gaps sit
Flag requirements that arrive incomplete or after the point when clean setup is still possiblethe sooner the issue is raised the less it costs
Build relationships with adjacent teams that make the handshake work; the EDI Coordinator is often the first point of contact when coordination breaks down

Must be eligible for US employment

We offer the following benefits:

• Medical Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid holidays
• Tuition Reimbursement
• 401K (with match)
• Basic Life
• Long-Term Disability