DSHS FTAA Forms & Records Analyst 1
Job Location:
Thurston County, WA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Description
DSHS FTAA Forms & Records Analyst 1 Background Check Specialist
We are looking for a full-time Background Check Specialist to provide intake and technical support. Are you detail-oriented and comfortable following step-by-step processes Do you enjoy providing customer service in a fast-paced environment If so this could be a great opportunity for you!
The Background Check Central Unit conducts more than 330000 background checks each year for DSHS programs and authorized service providers who serve Washingtons vulnerable adults juveniles and this role you will provide technical assistance to customers using our online Background Check System (BCS) including support with activating accounts logging in submitting background checks and adding additional users.
This position is currently eligible for telework and requires working in the office at least two days per week. Telework eligibility and in-office requirements may change based on business needs.
Some of what youll be doing:- Provide customer support by phone and email applying background check procedures laws rules and standards to answer questions and resolve issues.
- Assist authorized users with activating accounts logging in and accessing the Background Check System.
- Guide users through the Background Check System including navigating the system and submitting background checks.
- Explain background check requirements and procedures and refer customers to appropriate resources or staff when additional assistance is needed.
- Guide customers to online help resources and provide assistance with locating and using available tools.
- Scan and upload additional background check information and court documents into the Background Check System.
- Prepare and mail applicant result letters requests for additional information and records request materials.
- Ability to work effectively under frequent deadlines and changing priorities in a high-volume production-focused environment.
- Experience reviewing forms records or other documents for completeness and accuracy.
- Accurate keyboarding skills and proficiency using Microsoft Office applications including Word Excel and Outlook.
- Experience communicating technical information clearly and concisely both verbally and in writing.
- Experience accurately entering retrieving and maintaining information in a complex database or other data system.
- Ability to pass a name and date of birth background check.
Who should apply
Professionals with the following:- A high school diploma or GED
- Two years of experience helping clients/customers regarding inquiries complaints or problems.
Interested
Please complete an online application and include the following:- Cover letter
- Resume
- Three professional references
Please reach out to DSHS Recruiter Ricky Luna at and reference job number #07976.
The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring a fairness access and social justice commitment to your work with DSHS. We strive to support all Washingtonians including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.- Supplemental Information
Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.
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Required Experience:
IC
