DSHS DVR Performance Analyst

DSHS DVR Management Analyst 4- Performance Analyst

Division of Vocational Rehabilitation (DVR) has an exciting opportunity for a Performance Analyst also known as a Management Analyst to join our this role youll support the divisions ongoing commitment to data-driven decision-making continuous improvement and modernization. Reporting to the Performance & Evaluation Analyst this position serves as a senior-level resource for analyzing complex data improving business processes and developing meaningful insights that support DVR staff management leadership and stakeholders.

As a Performance Analyst youll be the go-to expert for turning complex data into clear actionable information. Youll develop and maintain reports dashboards and business intelligence solutions using tools such as Power BI while supporting data mapping visualization and enterprise analytics initiatives. Youll track issues research solutions for staff inquirie identify opportunities to improve data usability and service delivery and provide recommendations that help DVR make informed operational and strategic decisions. This role offers the opportunity to work across programs and with diverse stakeholders to improve processes evaluate the impact of changes and ensure data is accurate accessible and meaningful. Every project brings a new opportunity to solve problems uncover insights and help modernize the way DVR uses data to serve its customers.

Some of what youll do:

• Collects organizes and validates performance data used to measure program results and support management reporting.
• Creates reports presentations and data visualizations that make complex information easier to understand for different audiences.
• Reviews and cleans data from case management and other systems to ensure information is accurate and ready for reporting.
• Develops and documents clear procedures and workflows to ensure data is collected consistently accurately and on time.
• Reviews reports and performance data to identify trends errors gaps and areas that may need additional review.
• Builds strong working relationships with subject matter experts managers and Executive Leadership to support ongoing performance reporting.
• Analyzes data to identify trends challenges and opportunities for improvement and provides recommendations to support program performance and strategic planning.
• Monitors data and system use and recommends ways to improve data accuracy validation staff engagement and alignment with division goals.
• Supports Quality Assurance and Compliance teams with data and process improvement related to audits corrective action plans and strategic planning activities.
• Facilitates workgroups to collect and analyze information identify current and future needs and support strategic and state planning.
• Conducts special or ad hoc data analyses as requested by the Planning and Evaluation Analyst.
• Provides guidance to staff across the division on how to interpret data and determine which information best demonstrates progress toward program goals.
• Participates in and facilitates internal and external workgroups focused on process improvement data analysis reporting requirements and system testing.
• Collaborates with DVR staff and partner agencies to provide expert guidance on performance management data interpretation reporting and data-driven decision-making.

• Ability to conduct a variety of methods for data analysis.
• Ability to collect analyze and interpret data from a variety of sources and to differentiate meaningful data from non-significant or irrelevant data.
• Knowledge and use of MS Office products and Adobe Pro.
• Expertise in Excel data visualization tools Power BI or Tableau and familiarity with statistical
  analysis applications such as SQL Python or R.
• Ability to produce accurate written reports and other work products that are understandable and useful to others who are not proficient in statistical methods including data visualization.
• Ability work collaboratively with stakeholders staff and others.
• Excellent interpersonal skills.
• Ability to learn and apply new technical skills.
• Ability to apply Lean practices and methodologies and other models of continuous quality improvement.
• Strong organizational skills with proven ability to manage multiple tasks concurrently.
• This positions specialty and expertise are in the use of performance management and quality assurance methods analytical tools enterprise performance management principles and measures and practices to support the divisions overall performance on an ongoing basis.

InterestedApply today!

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information.Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

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