Division Manager, Mission Critical Services

We offer comprehensive HVAC building automation system facilities and energy solutions. From design to delivery our solutions are tailored to the specific needs of high-profile organizations in commercial buildings data centers industrial facilities and other mission critical sites.

Description
EMCOR Services Aircond Corporation

Job Title: Division Manager Mission Critical Services

Department: Operations & Maintenance
Reports to: Director of Projects & O&M

FLSA Status: Exempt

Location: Richmond VA

Company: EMCOR Services Aircond

Company Overview
EMCOR Services Aircond a wholly owned subsidiary of EMCOR Group Inc. is the Southeasts largest provider of commercial and industrial heating ventilating and air-conditioning (HVAC) services. For over 85 years Aircond has delivered comprehensive HVAC solutions to businesses deploying expert field technicians for maintenance repairs and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group Inc. a Fortune 500 company Aircond combines deep industry expertise with a commitment to innovation and reliability. Today we serve single and multi-site clients with a full spectrum of facility services ranging from HVAC service to complete operations and maintenance solutions. Learn more at .

Position Summary
The Division Manager Mission Critical Services is responsible for the overall leadership operational performance strategic growth and financial success of EMCOR Services Airconds Mission Critical Operations & Maintenance (O&M) business within an assigned division.
This position provides strategic leadership operational oversight financial accountability and organizational direction for multiple mission critical service operations ensuring consistent execution customer satisfaction workforce development and sustainable business growth across the division.

The Division Manager serves as the senior business leader for the division and is responsible for establishing the operating strategy driving financial performance developing organizational capability supporting customer retention and growth initiatives and ensuring operational consistency across all assigned Mission Critical accounts.

Working closely with the Director of Projects & O&M this role helps shape long-term business strategy supports market expansion efforts and develops scalable operating systems capable of supporting continued growth throughout the Mission Critical Services business.

Essential Duties and Responsibilities include but are not limited to the following:
Strategic Leadership Support & Business Management
Lead and oversee the overall performance of the mission critical services division.
Develop and execute divisional business plans aligned with organizational objectives and growth strategies.
Partner with the Director of Projects & O&M to establish long-range operational financial and workforce planning initiatives.
Support customer expansion opportunities business development efforts and strategic growth initiatives within assigned markets.
Ensure operational readiness and successful integration of new facilities campuses and customer contracts.
Develop scalable operating models standardized procedures and business processes that support continued expansion.
Identify opportunities for business growth service diversification and market expansion.
Support successful onboarding and integration of new customers facilities and service offerings.

Operational Leadership
Provide leadership and guidance to District Managers responsible for day-to-day facility service operations and customer delivery.
Establish operating standards service expectations and performance metrics across all districts and customer locations.
Ensure consistency in maintenance execution service delivery emergency response staffing practices and customer support.
Monitor operational performance across the division and implement corrective actions when performance targets are not achieved.
Drive continuous improvement initiatives focused on efficiency productivity reliability and customer satisfaction.
Ensure district service operations maintain compliance with contractual requirements company standards and customer expectations.
Establish operational standards KPIs and performance expectations across all districts.
Conduct regular operational and financial reviews with District Managers.
Ensure consistency in service delivery and operational execution across all customer locations and regions.

Customer Relationship Management
Serve as the senior operational leader for key customer relationships within the division.
Maintain strong relationships with customer stakeholders.
Lead customer business reviews performance discussions operational planning meetings and escalation resolution activities.
Partner with district leadership to ensure customer concerns are addressed promptly and effectively.
Identify opportunities to increase customer satisfaction account retention and service expansion.

Financial Performance & Accountability
Hold overall responsibility for divisional financial performance including revenue growth profitability labor utilization productivity and cost management.
Develop annual budgets forecasts staffing plans and operating strategies.
Evaluate divisional financial results and operational metrics on a regular basis.
Identify risks improvement opportunities and corrective actions necessary to achieve business objectives.
Ensure accurate forecasting billing support workforce planning and resource allocation across the division.
Drive accountability for achieving established financial operational and customer performance goals.
Maintain full divisional P&L accountability.
People Leadership & Talent Development
Directly lead coach and develop District Managers and other designated operational leaders.
Establish workforce planning and employee retention strategies.
Drive succession planning and leadership bench-strength development across the division.
Foster a culture of accountability ownership safety employee engagement and continuous improvement.
Support recruiting performance management coaching and career development efforts throughout the division.
Build organizational capability to support future growth and operational expansion.

Safety & Compliance
Champion a strong safety culture throughout all mission critical service operations.
Ensure compliance with company policies customer requirements contractual obligations and applicable regulatory standards.
Monitor safety performance and support initiatives that reduce risk and improve overall workplace safety.
Ensure consistency in environmental health and safety practices across all districts and facilities.
Other Requirements
Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications
High School Diploma or GED required. Bachelors degree in Engineering Construction Management Business Facilities Management or a related field preferred.
A minimum of 10 years of progressive leadership experience in HVAC service facilities management mission-critical operations commercial mechanical services or related industries.
Experience leading multi-site operations multiple operational or service teams districts regions or business units preferred.
Strong understanding of mission critical facilities operations preventive maintenance programs service operations and facility reliability requirements.
Demonstrated experience managing P&L performance budgeting forecasting operational metrics and workforce planning.
Proven ability to lead through subordinate people leaders and develop high-performing leadership teams.
Strong executive-level customer relationship management and business development skills.
Experience implementing scalable operational systems process improvements and performance management programs.
Strong analytical organizational communication and leadership skills.

Working knowledge of CMMS platforms Microsoft365 and business management systems (e.g. COINS or similar ERP system preferred).
Ability to travel as required.

Pay Range

• The pay range for a Division Manager Mission Critical Services is $140000 - $160000

Why Join Us

At EMCOR Services Aircond youll be part of a team that values integrity safety empowerment teamwork and continuous improvement. We offer careers where good work is valued respected and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS:
While performing the duties of this job the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

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