District Manager

POSITION SUMMARY

District Managers are responsible for managing the total service delivery for apartment communities and providing direction and oversight for Valets within the assigned district. District Managers ensure client satisfaction through ongoing client engagement and oversight of the workforce responsible for service delivery on assigned properties.

Pay - $50000-$60000 per year quarterly bonus potential

ESSENTIAL DUTIES & RESPONSIBILITIES

The following are the primary responsibilities of this role. Other duties may be assigned based on operational need. Reasonable accommodations will be made for individuals with disabilities.

Leadership & Team Management

• Recruit hire onboard and provide ongoing direction to Valets within the assigned district
• Provide on-call support to Valets and communities depending on operational needs
• Identify associate development needs and facilitate appropriate coaching training and support opportunities
• Comply with promote and train on all safety policies and procedures; report all safety incidents in a thorough and timely manner

Field Operations

• Manage total service delivery for apartment communities ensuring daily and nightly completion of resident doorstep trash and recycling pick-up
• Drive to properties within the assigned district up to 50% of the workday to inspect for resident and Valet compliance with service standards
• Lead new community launches including container distributions and onboarding of property staff
• Drive to the inventory warehouse as needed to obtain and replenish supplies (Personal Protective Equipment containers brochures etc.)

Customer Retention

• Create and maintain cooperative working relationships with property staff through daily site visits and immediate response to questions and concerns
• Make informed decisions with consideration of customer and associate impact; apply critical thinking skills to forecast and resolve problems and drive results
• Ensure maximum quality of service delivery to promote client satisfaction and long-term retention

Reporting & Documentation

• Ensure daily delivery of Valet Reports to designated property staff members
• Maintain timely and accurate customer associate and operational records
• Log all activity accurately within company systems and apps; report all safety incidents in a thorough and timely manner

Education & Experience

• High school diploma or GED required; associates degree or higher preferred
• 2-3 years of experience in field operations property management logistics or a related service industry
• Prior supervisory or team lead experience strongly preferred

Licenses & Certifications

• Valid drivers license required (must be maintained throughout employment)
• Must meet eligibility requirements under the Companys insurance policy

Technical Skills

• Email proficiency required
• Familiarity with CRM software and routing applications preferred

Physical Requirements

• Ability to occasionally lift and/or move up to 50 pounds
• Regularly required to stand walk and operate a vehicle; frequently required to use hands and communicate verbally; close vision required

Language & Communication Ability

• Ability to read and interpret safety rules operating instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees

Required Experience:

Manager