District Manager Birmingham District

Job Purpose

The Herc Rentals District Manager reports to the Region Vice President and oversees the management of all assigned branches within a defined district. The District Manager is accountable for the overall performance of the district; leading sales operations fleet management and people leadership across multiple locations to ensure equipment rental services are delivered safely profitably and with the highest quality standards.

The District Manager establishes and maintains the operations organization and processes that support Herc Rentals strategic objectives of customer satisfaction employee engagement asset optimization and profitable growth. This leader sets the tone for safety service and performance culture across the district and partners with Sales Fleet HR Finance and ProSolutions teams to drive results.

What you will do...

• Own full profit-and-loss (P&L) responsibility for all branches within the assigned district including revenue growth OEC utilization controllable costs and EBITDA performance.
• Lead coach and develop Area Managers Branch Managers and branch-level teams driving employee engagement performance management succession planning training delegation and accountability.
• Drive sales execution and market share growth by partnering with the District Sales Manager Account Managers and Specialty Vertical Leaders to expand the customer base deepen key account relationships and capture share in the local market.
• Build and maintain strong customer relationships that result in high levels of customer satisfaction retention and Net Promoter Score (NPS) performance.
• Lead fleet management for the district identifying fleet needs driving high levels of physical and dollar utilization ensuring proper maintenance and protecting Hercs assets through disciplined controls and inventory practices.
• Champion safety as the number one priority ensuring every branch operates in compliance with Hercs Safety Management System OSHA/DOT regulations and Riskonnect reporting standards. Promote a zero-incident culture.
• Solve both strategic and tactical issues across operations customer service fleet and people escalating risks and removing barriers for branch teams.
• Maintain and improve competitive position through market analysis competitor intelligence and disciplined pricing execution in partnership with the Optimus pricing team.
• Ensure cost-effective operations while maintaining high quality standards by leveraging continuous improvement tools Herc operating systems (RentalMan Salesforce ProControl On the Go SmartEquip) and standard operating procedures.
• Partner with HR on talent acquisition onboarding retention diversity initiatives and compensation programs to build a high-performing engaged district team.
• Ensure consistent execution of Herc Rentals brand standards store appearance and customer experience expectations across every branch in the district.

Requirements

• Bachelors degree in business administration Operations Management or a related field or equivalent combination of education and experience.
• 7 years of progressive experience in the equipment rental industry (required). Direct knowledge of rental operations fleet and customer dynamics is essential.
• 5 years of multi-site leadership experience (required) including direct management of Branch Managers or equivalent leaders with full P&L accountability.
• Ability to travel up to 50% within the assigned district; valid drivers license with a clean driving record.

Skills

• Proficiency with Microsoft Office (Outlook Excel Word PowerPoint Teams) and the ability to quickly learn Herc operating systems including RentalMan Salesforce ProControl Optimus and Qlik Analytics.
• Strong P&L management financial analysis and the ability to translate business strategy into branch-level execution.
• Proven ability to build develop and retain high-performing teams; coaches and hold leaders accountable for results.
• Strong customer focus with the ability to build executive-level customer relationships and resolve escalated issues.
• Ability to lead a sales-driven culture support account strategy and drive top-line revenue and market share growth.
• Demonstrated problem-solving and negotiation skills across operational commercial and people situations.
• Sound judgment and strong decision-making skills under pressure and with incomplete information.
• Excellent interpersonal written and verbal communication skills; able to influence at all levels of the organization.
• Visible uncompromising commitment to safety and to building a zero-incident culture across the district.