Dispatcher (Part-Time)

The Dispatcher will report directly to the Lead Dispatcher or Communications Lead.

Essential Functions (Responsibilities):

• Receives and responds to emergency and non-emergency situations including calls from the public University offices Security Officers and other emergency service agencies via the telephone radio systems and computer.
• Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.
• Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.
• Maintains status and location of all on-duty Security Officers and other Security personnel.
• Utilizes and monitors technology such as computers radio systems telephones fire alarms intrusion/ panic alarms surveillance cameras emergency broadcast and text messaging systems and other communication equipment.
• Send emergency message notifications when needed.
• Creates and maintains automated or manual logs of public safety communications activity.
• Accesses and enters sensitive information in University databases as necessary for investigative purposes or University related business.
• Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.
• Stays informed of all Department regulations memorandums policies and procedures.
• Stays abreast of all events that are occurring on campus during their assigned shift paying particular attention to those events that attract large crowds.
• Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community to facilitate the continuity of the Departments operations.
• Provides general campus information to the public via telephone inquiries.
• Complies with all rules and regulations of the Federal Communication Commission.
• Any other duties as assigned by the Communications Lead Assistant Director or Director of TU Security.
• Required Qualifications:

• Knowledge/Skill/Ability

  Equivalent Education/Experience

  Excellent written verbal communication and interpersonal skills; Ability to speak clearly and concisely; Proficiency utilizing a computer with Microsoft Word Excel PowerPoint Outlook and Teams software; Skill in multi-tasking-coordinating simultaneous mental manual and visual activities; Skill in observing situations analytically and objectively and relaying details accurately; Skill in communicating using two-way radio and telephone equipment; Skill in operating a variety of communication equipment effectively; Skill in reading and interpreting maps to determine campus locations and jurisdictional boundaries; Ability to think clearly and act quickly in emergencies; Ability to establish and maintain effective working relationships with department personnel university students staff faculty outside emergency service agencies and the public; Ability to meet attendance schedule with dependability and consistency; Ability to exercise total discretion in managing sensitive and confidential information; Ability to work with minimal supervision; Strong commitment to customer service.

  High School Diploma or GED Valid OK State Drivers License Previous Radio Communication Experience within a Law Enforcement or Emergency Services organization Successfully complete a 10-panel drug screening; Documented work experience within a service-oriented organization (preferred) (preferred)