Dispatch Coordinator

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Transportation Telecommunication Specialist 2 Dispatch Coordinator

Oregon Department of Transportation
Delivery & Operations Division Region 3
Dispatch Unit
Central Point

The role:

Are you ready to take your career to the next level Join our team in a critical public safety role that serves as a central communication hub for agency this position you will coordinate communications among field personnel law enforcement agencies emergency responders state agencies and the public across a large geographic region. Using advanced communications and Computer-Assisted Dispatch (CAD) systems you will help manage complex situations dispatch emergency resources and ensure timely accurate information. This role offers the opportunity to apply your expertise exercise sound judgment and play a key part in ensuring public safety and agency operations. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregons communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying visit our applicant information website to learn more about our process. If you are a current State of Oregon employee you must apply through your employee Workday profile.

A day in the life:

• Train new employees in dispatch operations and existing staff on new software and guidelines.

• Guide staff on identifying and executing the appropriate actions to resolve unusual incidents in accordance with established policies.

• Assist manager by monitoring incident responses for quality and timeliness.

• Guide employees through quality control processes including coaching on effective performance and decision-making.

• Monitor crew work to ensure quality and conformance with statewide and center standards.

• Operate and monitor specialized technical equipment including software radios closed-circuit television weather systems and variable message signs.

• Monitor roadway conditions to detect incidents or winter hazards coordinate towing and update traveler information systems.

• Manage communications across a large multi-county area between the public ODOT units law enforcement and emergency responders.

• Implement detour routes adjust variable speed limits log maintenance damage reports and track crew availability.

• Serve as a 24/7 emergency contact including holidays as needed. Work a flexible schedule that includes regular evening and weekend shifts with the possibility of rotating night shifts.

• To request a copy of the position description which includes all duties and working conditions please email .

Whats in it for you:

• Work/life balance 11 paid holidays a year paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed accurate and reflect your skills experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Three years of public contact experience that includes gathering relaying and providing information to othersANDevaluating activities or incidents and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment telephone and/or computer. Experience must include at least one year of leadwork responsibilities;

AND

One or more years of experience in roadway/highway bridge sign or drawbridge maintenance operations Transportation Operations Center or Traffic Management Center or Public Safety related work (police fire emergency medical incident responder hazmat responder 911 operations etc.).

Note: The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

Special qualifications:

Driving is an essential function of this position. You must have a validUSdriver license and an acceptabledriving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What wed like to see:

If you have these attributes let us know in your application materials! Its how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills experience and education to help us decide who will move forward.

• Experience in a fast-paced environment adjusting workflows and changing schedules to meet real-time operational demands.

• Experience with communication methods to effectively direct and deliver feedback to the public coworkers and peers.

• Experience in cultivating teamwork and operational confidence by providing respectful actionable coaching and constructive feedback.

• Experience exercising sound judgment and critical thinking to resolve complex high priority incidents.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the Need help section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee the tasks will come to your Workday inbox.

• If you are a veteran or Oregon National Guard servicemember you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help

• For questions call or email

Additional information:

• This position may perform duties in an on call status and may involve working flexible work hours. On call means you must be available for work whenever you are called. It could be less than eight hours a day at any time.

• We do not offer visa sponsorship. If you are hired you will be required to fill out the US Department of Homeland Securitys I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer and we are unable to proceed if E-Verify participation is required e.g. STEM Optional Practical Training (OPT) Extension.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an education institution during the application process.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-basedandfingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject toadditionalpre-employment check(s) such as driver license LEDS (Law Enforcement Data System) and/or education verification asfor the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race religion color sex age national origin disability sexual orientation or any other class protected by state or federal laws in admission or access to our programs services activities hiring and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions concerns or complaints regarding EEO/AA/ADA contact 1- (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at . Oregon Relay Service can be reached by calling 7-1-1.

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TOC Dispatcher (Transportation Operations Center) Incident Management Traffic Operations Emergency Coordination Radio Dispatch ITS Equipment (Intelligent Transportation Systems) Roadway Monitoring Agency Coordination Quality Control Logistics Scheduling