Director, Technical Learning & Capability Development

Primary Function of Position

The Director Technical Learning & Capability Development reports to senior operations leadership and is responsible for the global strategy governance and execution of technical capability development programs supporting manufacturing maintenance repair and overhaul (MRO) logistics and other technical operations across the enterprise.

This leader will establish and continuously improve standardized technical training certification competency management and workforce development programs that ensure employee readiness operational excellence regulatory compliance and organizational scalability. The role is accountable for developing enterprise-wide learning frameworks skills matrices qualification standards and certification pathways that enable a highly capable technical workforce.

As a member of the Operations Leadership Team this individual will partner with Manufacturing Engineering Quality Service Operations Supply Chain Planning Regulatory Affairs Human Resources and business leaders to ensure workforce capability aligns with strategic priorities operational capacity new product introductions (NPI) and evolving technology requirements.

The Director will drive continuous improvement of technical learning systems optimize training resources and leverage data and performance metrics to accelerate workforce readiness improve productivity reduce quality risk and support global operational growth.

Essential Job Duties

• Lead the design and execution of training programs and learning strategies aligned with the Operations business priorities and global strategy.
• Design and oversee technical training programs for technicians and material handlers and establish a framework to monitor training delivery quality via the use of standardized processes for onboarding competency checks and training assessment tools.
• Drive innovation in learning delivery through blended digital and experiential approaches enabling scale.
• Lead coach and develop a team of training professionals fostering a culture of collaboration and continuous improvement.
• Establish a framework for measuring and evaluating learning effectiveness and impact using data to improve training programs and demonstrate business impact.
• Manage budgets resources and equipment to ensure cost-effective and high-quality learning solutions.

Qualifications :

Required Skills and Experience

• Bachelors degree in: Engineering (Mechanical Electrical Industrial Manufacturing Biomedical) or Manufacturing Engineering Technology or Operations Management or Supply Chain / Industrial Technology or equivalent technical experience

• 12 years of experience leading technical training workforce development learning programs manufacturing operations service operations engineering organizations or related technical environments

• 5 years leading managers and technical training organizations supporting large-scale operational or technical workforces

• Demonstrated experience building and scaling workforce capability programs in complex technical environments

• Experience developing competency frameworks certification programs qualification systems and skills matrices

• Experience partnering with operational engineering quality and business leaders to translate technical requirements into effective workforce development programs

• Experience implementing and scaling learning management systems (LMS) certification tracking systems or workforce development platforms

• Strong understanding of adult learning principles instructional design methodologies and organizational capability development

Nice to have: 

• Experience supporting organizations operating in regulated quality-driven or highly controlled environments

• Experience driving organizational change workforce readiness and capability development during periods of growth and transformation

• Demonstrated ability to align workforce capability initiatives with business objectives operational performance quality outcomes and productivity goals

• Strong program management organizational leadership and change management skills

• Excellent executive communication stakeholder management and influencing skills

• Experience supporting manufacturing service operations logistics distribution healthcare medical device aerospace defense semiconductor or other highly technical industries

• Experience supporting New Product Introduction (NPI) or operational readiness initiatives

• Knowledge of regulated environments including FDA ISO 13485 GMP or similar quality systems

• Experience supporting technical certification programs for manufacturing repair maintenance engineering or field service organizations

• Lean manufacturing continuous improvement or operational excellence experience

• Experience leading global workforce development organizations

• Experience supporting automation digital transformation or enterprise-scale capability initiatives

• Exposure to manufacturing repair failure analysis warehouse operations or supply chain environments

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time