Director, Self Service AI & Adoption Lead

Band

Level 6

Job Description Summary

#LI-Hybrid

Reporting into the ED US New Capabilities & Adoption this role is accountable for leading the US Commercial self-service AI adoption capability ensuring business teams can discover understand safely use and embed approved AI tools and workflows within enterprise guardrails to generate measurable productivity and business value. The Director Self Service & AI Adoption Lead is responsible for owning the self-service AI adoption strategy workflow enablement model adoption playbooks community activation product adoption support readiness signals feedback loops and benefits tracking. This role leads a core team of Adoption Leads and Managers and Enablement Architect with cross-functional interfaces including US functions P&O Talent Learning Leadership Development DDIT Legal ERC and Responsible AI.

This position will be located at East Hanover NJ and will not have the ability to be located remotely. This position will require up to 20% travel as defined by the business (domestic and/ or international).

Job Description

Key Responsibilities:

• Define the adoption strategy for approved self-service AI environments products copilots workflows and role-based use cases across US Commercial.
• Translate AI capabilities into practical workflow adoption paths usage guidance sandbox experiences office hourschampionsactivation and reinforcement routines.
• Partner with DDIT Legal ERC P&Oand Responsible AI to ensure adoption is safe compliant scalable and aligned with enterprise architecture and guardrails.
• Create intake and feedback loops for user needs friction points use-case demand enhancements and adoption blockers.
• Measure usage readiness confidence productivity business impact and sustained behavior change rather than training completions alone.
• Leadadoptionteam resources andestablishshared playbooks for scalable decentralized execution.

Essential Requirements:

• Bachelors degreeinbusiness organizational development learning healthcare digital or related field
• 10years experienceinproduct adoption change management capability building transformation commercial operations P&O AI or technology enablement.
• Proven experienceindigital/AI adoption with Microsoft Copilot Copilot Studio Power Platform no-code / low-code automation AI assistants or commercial workflow tools.
• Demonstrated experience drivingadoptionof enterprise tools digital products AI workflows or new ways of working at scale.
• Strong understanding of AI-enabled workflows human-centered adoption change management stakeholder influenceadoptionmetrics and safe-use guardrails.

Desirable Requirements:

• Pharma/healthcare commercial experience and familiarity with compliance privacy and responsible AI considerations.
• Advanced degree (MBA MS or equivalent).

Novartis Compensation Summary:

The salary for this position is expected to range between $185500 and $344500 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$185500.00 - $344500.00

Skills Desired