Director, Salesforce & Data Systems

GBC is actively building its data culture and operational infrastructure and theDirector Salesforce & Data Systemswill play a meaningful role in shaping how the organization uses data to make decisions measure impact and connect systems for greater productivity. The right person brings Salesforceexpertiseand the curiosity and motivation tobuild cross-functional infrastructure thatsupports business processes andinforms how platforms connect how data flows and how technology can better serve the organizations goals.

In this roleyouwillown the day-to-day operation maintenance and continuous improvement of our Salesforce instance. This role is the organizations primary Salesforce resource responsible for data integrity platform configuration user support reporting and documentation.

The Director Salesforce & Data Systems works closely with GBCs external implementation consultant provides strategic insight on Salesforce planning and refinement as well as overall integration with GBCs Tech Stackand reports to GBCs Head of Transformation and Performance.

KEY RESPONSIBILITIES

Platform Administration

• Serve as GBCs primary Salesforce administrator owning day-to-day triage issue resolution and user support

• Maintain deep working knowledge of all Salesforce processes workflows and configurationsand support thecross-functionaldefinition of these business processes

• Execute configuration work independently when scope and complexity allow; escalate to the consultant when appropriate

• Manage the relationship with GBCs external Salesforce implementation consultant coordinating on deliverables timelines and priorities; collaborate with the Head of Transformation and Performance for new consultant engagementsand data systemand technology transformationstrategy

Data Management

• Prepare clean andvalidatedata for bulk import and ongoing data hygienein Salesforce

• Maintain data integrity across the Salesforce instance;identifyand resolve data quality issues proactively

• Manage organizational Salesforce reporting to support data-driven decision-making acrossthe organization

• Support integrationand processstrategy and execution related to other GBC platforms and AI workflows.

Development & Documentation

• Build andmaintainSalesforce components (fields page layouts flows validation rules reportsdashboards) independently within scope

• Own Salesforce documentation: keep configuration records process guides and training materials current and accessible

• Track and manage a backlog of Salesforce development requests across teamsas well as system feedback

Adoption & Change Management

• Support adoption activities including documenting and communicating normsand processes

• Coordinate andfacilitateSalesforce user training for staff at all experience levels

• Develop training materials andprovide tailored 1:1 supporttoincreaseadoption

• Serve as a resource for staff navigating Salesforce questions and workflow changes

• Partner with the Head of Transformation and Performance toidentifyopportunities for process improvement system optimization and cross-platform integration that support organizational goals.

• Contribute to the development of GBCs data systems roadmap including recommendations related to system enhancements reporting capabilities data governance and user adoption.

• Evaluate business processes and recommend technology solutions that improve efficiency data quality and organizational effectiveness.

• Support the assessment and implementation of new tools integrations and AI-enabled workflows that strengthen GBCs technology ecosystem.

What Youll Do Day-to-Day

• Triage and resolve Salesforce support requests from staff

• Prepare and clean data for bulk import into Salesforce

• Build and update reports and dashboardsin collaboration withleadership and operational teamsto solvebusiness problems

• Maintain and improve Salesforce documentation

• Coordinate Salesforce development/implementationactivities with the external consultant

• Facilitatecross-functionalmeetings to gather requirements clarify business processesand align stakeholders. Document business processesand requirements for technical and business stakeholders.

• Support Salesforce adoption anddeliver or coordinate user training as needs arise

• Monitor data quality and resolve issues before they compound

• 2years of experience as a Salesforce administrator

• Demonstrated experience configuring Salesforce independently (fields flows page layouts reports dashboards)

• Proficiencyin Salesforce data management: data import/export bulk operations deduplication and data hygiene

• Strong Salesforce report and dashboard building skills

• Experience preparing and cleaning data for CRM import (Excel CSV-based workflows)

• Proven ability to manage competing priorities and communicate clearly withvendorsstaffand leadership

• Experience with business process analysis systems design data architecture or technology strategy is strongly preferred.

• Experiencemanaging an external Salesforce consultant or vendor relationship

• Experience withMailchimp Blackthorn andQuickbooksintegration is a plus

• Experience with is a plus

• Experience with training and capacity-building is a plus

• Salesforce Administrator certification (ADM 201) or equivalent demonstrated experienceis preferred

• Experience working with or for a nonprofit membership organization or economic development entity

• Experience with event-driven organizations or CRM migration projects

• Working knowledge of Microsoft 365 (SharePoint Teams Outlook)

Ideal Qualities:

• Makes data accessible: Youcan build and explain communicate complex information clearly to people at every level of technical fluency and you take satisfaction in bringing others along.

• Holds the standard: You take data integrity seriously fix problems without drama and build habits and systems that prevent them from recurring.

• Service-Minded:You take deep satisfaction in making things work well forothersand you understand that technical excellence only lands whenyou meet people where they are.

• Adaptable: systemsand practicesare still being built and ambiguity is part of the work. You stay steady and keep moving.

• Judgment over compliance: Youare rules-basedand youalsounderstand whyrulesexist and can apply good judgmentand creativitywhen the playbookhasntbeen written yet.

COMPENSATION

The salary range for this position is $85000-$95000commensuratewith qualifications and experience with potential for an annual bonus based on performance.

The Greater Baltimore Committee shallprovideequal employment opportunity to all qualified candidates and will consider candidates without regard to race color religion national origin sex age disability veteran status or any other legally protected basis.

Required Experience:

Director