Director Outpatient Services

PURPOSE STATEMENT:

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facilitys partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth financial performance patient experience and clinical quality by driving clinical excellence operational rigor referral growth and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader performance coach and community advocate ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services including occasional facilitation of groups
• Achieve key business objectives including ADC visits revenue EBITDA patient retention patient satisfaction and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals address barriers and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback patient outcome data and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives including expansion planning and program development.

Team Development & Supervision

• Hire onboard and retain a high-performing team
• Provide supervision training and mentorship for clinical and support staff including therapists counselors BHAs and students.

Compliance & Quality Assurance

• Ensure compliance with all relevant licensure accreditation regulatory and contractual obligations (e.g. Joint Commission CMS state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Required to be a Masters or Doctorate-level Licensed Clinician e.g. LCSW LMHC LMFT PsyD PhD.
• Minimum of 4 years in behavioral healthcare including 2 years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Masters or Doctorate-level Licensed Clinician e.g. LCSW LMHC LMFT PhD (Clinical Counseling or Educational Psychology) or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

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