Director of Lifestyles and Membership

Job title:Director of Lifestyles & Membership

Reports to:General Manager

Classification:Full-time Exempt

Working Hours:According to shift assignments (weekend availability required)

Job purpose

The Lifestyles & Membership Director is responsible for driving membership growth and engagement while enhancing the overall resident experience through diverse lifestyle programs and community relations. This role leads the development promotion and execution of recreational social and cultural activities ensuring alignment with the goals of the community and management organization. The Director fosters a vibrant inclusive environment that enriches residents quality of life and supports a strong connected community.

Duties and responsibilities

• Provide the prospective members current membership and their guests with friendly diplomatic professional and knowledgeable service in the above-mentioned area.
• Plans and Coordinates marketing and membership relations programs to promote the Clubs services and facilities.
• Maintains a database of prospective members in Hampton Golfs CRM application with full insight into the status of all prospects including pending closed won and closed lost leads. Maintain prospect follow-up times as directed and deemed appropriate for quantity of leads.
• Actively seek out new business clientele and member prospects and generate leads that develop into sales.
• Present prospective members the facility generate a strong prospect base and pursue potential membership opportunities for future enrollment into the Club.
• Solicit and acquire new Members while maintaining the integrity of the existing Member base to meet or exceed figures reflected in the annual budget
• Complete processing of Member applications profiles and membership accounts/cards and update the roster and database.
• Update personnel on new Members resignations and special needs and interact with departments to enhance the Membership experience. Member retention in the Club is important and working to this end is critical.
• Coordinate Member correspondence with the assistance from the Hampton Golf Marketing department that will help keep everyone informed. Help to integrate new Members into the Club.
• Responsible for coordinating and working closely with the General Manager Food & Beverage Director Executive Chef Director of Golf and other Company Personnel on all Member & Lifestyle events.
• Be knowledgeable of the clubs membership services schedule of fees and charges the billing process guest policies and rules and regulations.
• Plan coordinate and implement resident programs classes instructors and special community-wide planning solicits input and involvement from residents to further stimulate participation.
• Assist residents clubs chartered clubs and community organizations in the scheduling of facilities to include programs and room requirements coordination with other departments and arrangements for the collection fees as applicable.
• Coordinate the development and publication of the community newsletter and other lifestyle publications assigned.
• Work with residents to assist in the establishment of chartered clubs. Provide assistance in the application for charger process assignment of facility space development and promotion of programs file maintenance and acts as general overseer.
• Develop an active volunteer program among residents providing for both promotion and recognition.
• Oversee the Amenity Centers staff or independent contractors and their activities.
• Oversee the Banquet staff and budget
• Create and maintain club calendar and newsletter with the assistance of the Hampton Golf marketing team and coordinate and manage resident committee/board correspondence.
• Participate in the responsibility to hire train direct and supervise team members working within the amenity center or events sponsored within the community.
• Conduct daily walk-through to ensure the facility is safe and presentable and that courtesy and efficiency are being exercised throughout.
• Operate within the guidelines policies standards and constraints established by Hampton Golf.
• Purchase and maintain supplies within budgetary constraints.
• Protect the assets of the Club.
• Performs other duties as assigned.

Qualifications

• Bachelors degree in hospitality management recreation marketing event planning or a related field (or equivalent experience) required.
• Licensed Community Manager Association (LCAM) preferred.
• 35 years of experience in lifestyle programming membership sales & services or event management preferably in a club HOA or resort-style community setting.
• CRM system experience required.
• Prior leadership or supervisory experience in a customer-focused environment.

Working conditions

Work is both indoors and outdoors. Potential exposure to sharp and rapid equipment movement sharp utensils harmful chemicals and/or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic medium level mathematical skills write and read member & corporate communication and be the lead of membership recruitment on behalf of the Club.

Must have the ability to perform moderate physical work and may be required to lift up to 20 lbs. perform activities such as bending kneeling crouching climbing reaching standing pushing lifting and grasping for up to 5 hours without sitting. Ability to consistently lift carry and load adaptive and other sports equipment that may weigh 40 or more pounds and sustain aerobic activity for 20 consecutive minutes.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golfs Club Maintenance person. Following an assessment of the situation a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such addition personnel are prohibited from entering facility attics walking on the roof of buildings and/or from using scaffolding.

Use the following safety precautions when using an 8ft. ladder:

• Correct placement of the ladder. The safest angle for a straight ladder is to ensure it is placed on-fourth the distance from the base to the point of support. A frame ladders naturally comply.
• Ensure the ladder is placed on a firm level surface and do not place the ladder near a doorway.
• Ensure there are non-skid shoes on the ladder.
• If using a medal ladder be sure that it is not near electrical wires.
• One person on a ladder at one time and ensure another staff member is holding the ladder in position.
• Never overreach.

Required Experience:

Director