Director of Hospitality

The Director of Hospitality is a key member of the property leadership team responsible for the overall day-to-day operations and strategic direction of all hospitality departments. This role ensures operational excellence exceptional guest experiences regulatory compliance and financial performance across Food & Beverage Hotel Operations and Director of Hospitality leads develops and supports management teams while driving continuous improvement service standards and organizational growth.

• Provide executive leadership for all hospitality operations within the casino and hotel ensuring seamless integration with gaming operations and overall property objectives.

• Direct coordinate and monitor service standards across all hospitality departments to ensure adherence to Standard Operating Procedures and brand/service standards

• Recommend and implement operational improvements procedural enhancements and new service initiatives.

• Ensure all outlets hotel rooms and team members meet both health and safety and safety and departmental requirements concerning sanitation and person hygiene.
• Develop annual departmental operating budget and manage expenses within approved budget constraints including capital expenditures.
• Serves as role model coach and change leader across all levels of the organization.
• Address team member concerns and work collaboratively with support departments to ensure disciplinary actions and expectations comply with federal and state labor laws.
• Respond to guest concerns liability issues and escalated service matters with professionalism and discretion.
• Identify and evaluate new methods techniques equipment and materials to improve operational efficiency and reduce cost. Lead and oversee all hospitality operations including Food & Beverage hotel services and housekeeping ensuring consistent service excellence and guest satisfaction.
• Establish implement and enforce operational policies procedures and service standards in compliance with health safety sanitation and alcohol regulations.
• Drive occupancy revenue and yield management strategies while maximizing operational efficiency.
• Provide leadership coaching and development for management and supervisory teams; interview select and train leadership talent.
• Ensure compliance with federal state and local employment laws working collaboratively with support departments on performance management and disciplinary actions.
• Maintain a strong guestfocused presence by interacting with patrons resolving complaints and supporting service recovery efforts.
• Oversee facilitiesrelated projects and maintenance initiatives to ensure continuous safe and efficient operations.
• Analyze operational performance prepare regular reports and recommend process improvements cost controls and service enhancements.
• Participate in meetings task forces committees and special projects as directed by the General Manager.
• Takes initiatives shows ownership and goes above and beyond to assist guests with their needs

• Must be 21 years of age or older
• Bachelors degree in hospitality business or related field
• Minimum 3 years of executive-level leadership in casino hotel or resort operations preferred.
• Minimum of 5 years of Food & Beverage management operations experience.
• Must obtain and maintain a Missouri Gaming License
• Strong understanding of beverage and hotel operations regulatory compliance and guest service standards.
• Advanced financial analytical and operational management skills.
• Proficient in hotel and property management systems and business software (Word Excel LMS Infogenesis).
• Effective communicator and change leader who can influence across all levels of a matrixed organization.