Director of Engineering, AI Security Incubation & Innovation

About the Team: 

The Security and Risk Engineering organization is a dynamic group of builders thinkers and problem-solvers dedicated to delivering scalable world-class AI-powered security solutions to reduce risk and protect the company and our customers.  We value AI first solutions clean architecture intuitive user experiences and a culture of continuous improvement. Security is a key strategic growth area for ServiceNow and every engineer here plays a key role in driving innovation and shaping the quality and reliability of our security and risk products. 

What you get to do in this role 

• Lead a high-impact engineering team chartered to reimagine cybersecurity through AI creating AI-native products and capabilities that fundamentally change how security teams detect investigate prioritize and respond to threats. 
• Drive zero-to-one innovation rapidly translating emerging AI technologies and new ideas into prototypes validated concepts and production-grade enterprise solutions. 
• Define the technical vision and architecture for AI-native security solutions leveraging frontier models agentic AI reasoning retrieval knowledge systems and advanced ML techniques. 
• Explore and apply emerging AI capabilities to solve complex cybersecurity problems in fundamentally new waysnot simply augment existing products with AI. 
• Build autonomous and agentic security experiences that can reason over security context orchestrate tools and workflows and take appropriate actions with minimal human intervention. 
• Remain deeply engaged technically providing architectural leadership and hands-on guidance on critical technology decisions prototypes and implementations. 
• Establish rapid experimentation and development practices that enable the team to learn iterate and deliver at startup speed while meeting enterprise requirements for security reliability scalability and governance. 
• Partner closely with Product UX security researchers customers and engineering leaders to identify high-value problems and translate them into differentiated product experiences. 
• Build and develop a team of exceptional engineers with strong backgrounds in AI/ML distributed systems and cybersecurity creating a culture of technical excellence experimentation and bold innovation. 
• Champion AI-native engineering practices including extensive use of AI coding agents and autonomous development testing evaluation and operational workflows. 
• Represent the teams technology and innovation with executives customers partners and the broader engineering organization. 

To be successful in this role you have 

• Deep technical expertise in modern AI/ML with demonstrated experience building production AI systems using LLMs foundation models agentic architectures RAG embeddings knowledge retrieval model evaluation and related technologies. 
• A proven track record of building innovative AI-native products from the ground up ideally taking new concepts from experimentation through enterprise-scale production. 
• Strong understanding of agentic architectures including planning and reasoning tool use context and memory multi-agent systems evaluation observability guardrails and human-in-the-loop patterns. 
• Strong technical foundation in software architecture distributed systems cloud-native platforms data systems and APIs with the ability to go deep into architecture and code. 
• Experience applying AI to cybersecurity problems such as threat detection vulnerability and exposure management security operations identity security investigation risk prioritization or autonomous remediation strongly preferred. 
• Strong proficiency in Python and experience with modern AI frameworks and infrastructure; experience with Java Go or similar languages is valuable. 
• An innovators mindset with the ability to challenge conventional approaches identify opportunities created by rapidly evolving AI technology and turn ambitious ideas into working products. 
• Ability to operate effectively in ambiguity and balance rapid experimentation with the rigor required for enterprise-grade security products. 
• Experience building and leading highly technical engineering teams while remaining sufficiently hands-on to guide architecture and technical direction. 
• Strong product instincts and the ability to connect technology innovation to customer problems differentiated experiences and business outcomes. 
• Executive-level communication skills and the ability to articulate a compelling technical vision to engineers customers and senior leadership. 

Qualifications :

• 10 years of software engineering experience including significant technical and engineering leadership responsibility. 
• Demonstrated experience designing and delivering AI/ML-powered products and platforms in production. 
• Experience building AI-native products on modern cloud-native architectures from inception through production. 
• Hands-on experience with modern AI development technologies including frontier LLMs agent frameworks retrieval/vector technologies model evaluation and observability. 
• Extensive experience using AI-native development tools and coding agents such as Claude Code Codex Cursor Windsurf or equivalent as part of the software development lifecycle. 
• Experience designing AI evaluation safety security governance and policy guardrails for production AI systems. 
• Experience in cybersecurity products or deep familiarity with modern security architectures and security operations is strongly preferred. 
• Bachelors or Masters degree in Computer Science Artificial Intelligence Machine Learning or a related technical discipline or equivalent practical experience. 

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time