Director of eCommerce Business

The Director of eCommerce Business is accountable for the growth and profitability National Visions eCommerce business through delivery of merchandising and marketing activity. This role will help lead transformation and is responsible for evolving how teams work together to build scalable modern eCommerce capabilities establish foundational strategies and implement new ways of working across the organization. This leader serves as the orchestrator and priority project driver unifying Merchandising Marketing Digital Product and finance across multiple brands with unique go-to-market strategies Americas Best Eyeglass World and Discount Contacts.

What Would You Do The Specifics.

• eCommerce Business Performance
• Drive eCommerce revenue growth conversion AOV and overall digital business performance across all properties
• Establish KPI frameworks reporting and operating cadences to improve visibility and accountability
• Lead business reviews translating performance insights into clear prioritized actions
• Transformation Leadership & Ways of Working
• Define and implement scalable ways of working that improve speed alignment and execution across Merchandising Marketing and Finance
• Build foundational strategies playbooks and governance for digital merchandising content and campaign execution
• Champion a test-and-learn data-driven culture across cross-functional teams to establish validated eCommerce growth models
• Online Merchandising Strategy & Execution
• Partner with NVI Merchandising to define and operationalize a data-driven online assortment pricing and promotional strategy across three businesses
• Translate enterprise merchandising strategies into effective digital shopping experiences
• Oversee on-site merchandising including product discovery navigation and personalization
• Drive on-going evolution of strategy and execution based on competitive insights
• Digital Marketing & Content Strategy
• Partner with Marketing to develop eCommerce-led campaigns that drive traffic conversion and customer acquisition across three brands
• Define how campaigns translate to on-site experiences ensuring consistency from media through conversion
• Own the strategy governance and execution of all on-site content and promotional messaging
• Build scalable content frameworks to support ongoing and campaign-based needs
• Establish repeatable frameworks for campaign and product launch execution
• Customer Experience & Optimization
• Partner with Product & UX to shape innovative customer experiences across all digital touchpoints
• Elevate reputation for all on-line businesses with oversight of customer service local listings and reviews
• Establish a robust testing and optimization roadmap (A/B testing personalization content optimization)
• Cross-Functional Leadership
• Act as the primary business lead aligning Merchandising Marketing Product Innovation and Finance
• Drive clarity across teams on priorities timelines and success metrics
• Influence senior leadership with structured recommendations and transformation roadmaps

Qualifications :

Work Experience

• 9 years experience in eCommerce omnichannel retail or digital business leadership ((Required)

Education

• Four year college degree or equivalent experience. (Required)

Additional Skills

• Proven track record of achieving eCommerce growth and leading transformation initiatives (Required)
• Deep expertise in digital merchandising strategy and execution preferably within a fashion/style category (Required)
• Strong understanding of DTC/consumer marketing performance marketing and conversion optimization (Required)
• Experience building or evolving collaborative processes or cross-functional ways of working (Required)
• Experience working across multi-brand or matrixed organizations (Preferred)
• Transformation-oriented leader who can balance short-term performance with long-term capability building (Required)
• Strong operator with the ability to bring structure and clarity to complex environments (Required)
• Highly collaborative influencer who drives alignment without direct authority (Required)
• Customer-focused data-driven and results-oriented (Required)

Additional Information :

Taking Care of our People!

We understand the importance of financial health and security and because of that we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance 401k retirement savings with company match flex spending account paid personal time off paid company holidays parental leave employee eyewear discount and much much more. At National Vision we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. #LI-SH1

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information disability veteran status and other legally protected characteristics.

Remote Work :

No

Employment Type :

Full-time