Director of Clinical Application Services

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care. We are seeking a Director of Clinical Application Services to modernize the clinical technology ecosystem supporting our clients clinicians programs and care teams. Reporting to the VP of Information Systems & Technology/CTO this leader will oversee the people platforms workflows vendors and governance that power BHNs clinical operations.

What We Offer:

• Mission-Driven Technology Leadership Modernize systems supporting behavioral health care statewide.
• Enterprise-Wide Impact Shape application strategy governance reliability and user experience.
• Clinical Transformation Turn complex clinical workflows into practical frictionless processes.
• Responsible AI Leadership Guide thoughtful adoption of AI-enabled documentation and automation.
• People Leadership Lead and develop a multidisciplinary team of approximately 510 staff.
• Cross-Functional Partnership Partner across clinical operational financial technology and compliance teams.
• Comprehensive Benefits PTO 403(b) tuition reimbursement health benefits employee assistance programs and more.
• Certified Great Place to Work Join an organization recognized for a positive and engaging employee experience.

What You Will Do:

• Set the strategy roadmap governance and daily performance expectations for BHNs clinical application portfolio keeping systems reliable secure user-friendly and aligned with care delivery.
• Own the EHR ecosystem and related clinical platforms including configuration standards workflow optimization documentation and referral tools population health support release and change control training adoption reliability and user experience.
• Partner across clinical operations data finance IT compliance quality security privacy legal and revenue cycle to improve workflows billing readiness regulatory reporting audit preparedness and protection of patient information.
• Coordinate with Revenue Cycle leadership to address payer requirements claims readiness authorization processes and denial prevention within the application environment.
• Direct the support and lifecycle of specialized clinical systems such as Methasoft/MethodOne including MAT/MOUD workflows hardware and peripheral coordination procedures and vendor performance.
• Govern AI-enabled clinical toolsincluding ambient listening documentation assistance and summarizationwith standards for privacy consent accuracy bias clinician oversight retention and HIPAA compliance.
• Reduce system friction by strengthening training adoption support responsiveness and workflow consistency across programs.
• Manage vendor relationships escalations roadmaps service accountability and metrics for reliability support quality backlog adoption and compliance.
• Lead and develop the team remove barriers foster accountability and continuous improvement and brief executives on performance risks priorities and investments.

Who You Are:

• Bachelors Degree in Information Systems Health Informatics Healthcare or Business Administration or a related fieldor equivalent education and experience; clinical licensure is not required.
• Seven or more years of experience in healthcare applications clinical systems EHR or product operations application services or healthcare technology leadership.
• Five or more years of people-leadership experience supervising technical application analyst informatics or operations staff.
• Experience leading an EHR or major healthcare application in a complex setting with strong knowledge of clinical workflows HIPAA and 42 CFR Part 2.
• Excellent communication negotiation facilitation executive-presentation cross-functional partnership change-leadership and prioritization skills.
• Behavioral health human services addiction treatment or multi-site healthcare experience is strongly preferred including Medicaid Medicare MassHealth managed care CBHC outpatient crisis residential or community workflows.
• Experience with Qualifacts/CareLogic or another major EHRand with Methasoft/MethodOne MAT/MOUD workflows medication-dispensing technology or clinical devicesis preferred.
• Experience with AI documentation ambient listening automation summarization referral management client portals consent interoperability reporting or population health tools is preferred.
• Experience with application governance service metrics roadmaps release and change management or digital transformation is preferred; a Masters Degree or relevant certification is a plus.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care to individuals families and communities throughout Massachusetts. Our core values Humanity Empowerment Accountability Respect and Teamwork guide how we lead how we serve and how we support one another. If youre ready to make a meaningful difference as part of a mission-driven organization wed love to hear from you.

Salary Range: $124800 - $154752

Required Experience:

Director