Director of AI & Technology Operations

The Director of AI & Technology Operations is responsible for driving AI adoption managing AI-powered platforms and overseeing the operational delivery of technology initiatives across UFG brands staff and franchisees. This role combines structured program management with hands-on AI fluency translating executive AI vision into deployed capabilities within Microsoft Copilot Power Apps Gorilla Dash RevScale NetSuite and internal development projects. The Director bridges strategy and execution ensuring AI initiatives are delivered on time governed properly and adopted at scale while reducing hands-on CTO execution dependency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

AI Strategy & Adoption

• Own and execute UFGs AI adoption roadmap across all brands identifying high-impact use cases and building structured rollout plans aligned with business priorities.
• Lead the advancement and expansion of Microsoft Copilot across UFG departments driving adoption training prompt engineering best practices and measurable productivity gains for corporate staff and franchisees.
• Design build and deploy Microsoft Power Apps solutions and AI-powered automations that streamline operations for UFG staff and franchise owners.
• Evaluate and integrate emerging AI tools and platforms (LLMs agentic workflows automation platforms) into existing UFG systems and processes.

Platform & Product Management

• Serve as the primary AI and technology operations liaison between UFG and Gorilla Dash coordinating CRM feature development API integrations and AI-enhanced capabilities for franchisee-facing systems.
• Collaborate with RevScale on AI-driven sales marketing and franchise development tools ensuring alignment with UFGs brand and operational standards.
• Work directly with UFGs internal Development team to scope prioritize and deliver AI-focused features integrations and platform enhancements across the tech stack.
• Manage the lifecycle of AI-focused applications from discovery and MVP through production deployment user training and iterative improvement.

Program Management & Execution

• Drive cross-functional delivery of technology initiatives across Development IT/Security ERP Brand Technology and external vendors using disciplined program management frameworks (PMP/Agile/Scrum).
• Establish operational cadence: sprint planning dependency tracking milestone reporting risk escalation and executive-ready status updates for AI and tech projects.
• Coordinate multi-team initiatives including platform migrations enterprise tool rollouts and vendor integrations with clear timelines and accountability.
• Provide structured executive summaries and AI ROI reporting to the CTO COO and executive leadership.

Governance & Vendor Coordination

• Own AI governance frameworks responsible use policies data handling standards and compliance alignment for all AI deployments.
• Lead vendor evaluations renewals and performance management for AI and technology partners.
• Act as an operational backup to the CTO on technology operations matters.

COMPETENCIES:

• AI Fluency Practical understanding of LLMs conversational AI automation platforms and enterprise AI deployment.
• Program Leadership Ability to manage complex multi-stakeholder initiatives from strategy through execution with measurable outcomes.
• Stakeholder Orchestration Skilled at aligning cross-functional teams (Dev IT ERP Marketing Franchise Operations) around shared delivery goals.
• Critical Thinking / Execution Translates ambiguity into structured plans and drives them to completion.
• Communication Executive-ready reporting training facilitation and franchisee facing communication.

Qualifications :

QUALIFICATIONS:

• 5 years of experience in technology program management AI product delivery or enterprise digital transformation.
• Demonstrated experience deploying AI tools (Copilot Power Apps LLM-based products or similar) in operational business environments.
• Strong understanding of CRM platforms SaaS product management and API-driven integrations.
• Proven ability to lead cross-functional teams and manage vendor relationships.
• Experience in franchise multi-unit or distributed business environments is a strong plus.

EDUCATION AND/OR EXPERIENCE (PREFERRED):

• Bachelors degree or equivalent combination of education and experience.
• PMP (Project Management Professional) or Certified ScrumMaster (CSM) strongly preferred. Microsoft certifications (Power Platform Azure AI Fundamentals Copilot) preferred.
• AI/ML executive education (MIT Stanford or equivalent) a plus.
• Experience with Salesforce NetSuite Azure DevOps or similar enterprise platforms.

Additional Information :

Once you become part of our amazing team of winners youll enjoy:

         Competitive compensation

         Comprehensive training to hone your skills at our headquarters

         Employee Development Programs

         Medical Dental Vision and Life insurance coverage

         Short- and Long-term disability insurance

         Generous time off & paid holidays

         401(k) plan with company match

         Social gatherings and team building activities

         Leadership workshops for personal development

         Recognition for our top performers

         Philanthropy a chance to give back to the community

                                 Join us at United Franchise Group a global leader for entrepreneurs!  

                                                                                 Apply today!

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time