Director, Housing Intake Services The Nest

Role: Director Housing Intake ServicesReports to: Senior Director Housing Intake and InnovationProgram: 1603- Housing RetentionDepartment: Permanent HousingLocation: The Nest - 222 South Hill St. 7th Floor Los Angeles CA 90012Schedule: Monday - Friday 8am - 4:30pmStatus:Full-time/Exempt/Management Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) :1Job Description Summary:The Director of Housing Intake Services will report to the Senior Director of Housing Intake and Innovation and support the Project-based Housing team in overseeing referrals managing the intake process and tracking outcomes and placement data for individuals referred to our housing programs. The selected candidate will be an internal resource who is knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as the appropriate documentation required for each order to promote efficient lease-up processes the Director of Housing Intake Services will supervise the Program Manager of Housing Intake Services and provide administrative support to the Project-based housing leadership staff. Collaboration with housing developers property management companies housing authorities and subsidy administrators (HACLA LACDA and Brilliant Corners) along with community partner agencies will also be an important function of this Description Essential Duties and Responsibilities: Provide administrative leadership to all Project-based Housing Department staff to ensure that they are familiar with the intake process required resource eligibility screening assessment documentation and housing application 2 Program Managers of Housing Intake Services and other staff members assigned to this team as a result of expansion due to additional housing sites coming with the Program Manager of Housing Intake Services to develop and maintain program and site-specific PHI rosters and administrative trackers to organize the application process eligibility outcomes and lease-up targets in order to demonstrate progress throughout mass lease-up with housing developers LA County funders (DHS DMH and / or LAHSA) and housing subsidy providers for each Project-based site to schedule weekly planning calls 3 to 6 months prior to that Housing Intake Services staff create lease-up schedules and monitor progress to ensure that staff and clients are notified of deadlines and associated appointments with the goal of meeting lease-up targets for each site within the timeline designated by the housing that all outreach intake and assessment progress notes are completed for all referrals to project-based sites within the timeline specified in DHS Housing for Health Intensive Case Management Services statement of the communication of weekly updates by the Program Manager to service staff based on information provided during weekly collaborative and maintain all housing referral information and intake staff to screen newly referred clients to ensure they meet eligibility entry of referrals into DHS database (CHAMP) and LAHSA databases (HMIS RMS) in a timely as primary liaison between client case management team property management and subsidy providers to mitigate barriers to housing subsidy/voucher applications (HACoLA/LACDA HACLA FHSP) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive that non-eligible clients have documentation supporting the determination of ineligibility and that they are referred back to appropriate alternative ongoing training to housing case management staff during initial referral intake and lease-up the lease-up process provide direction and oversight to staff at project-based sites in coordination with the director or program manager of that accurate data entry is needed for all reporting requirements and the creation of initial individual client physical chart development to ensure appropriate file maintenance for audit quarterly reviews of charts assist in audit preparation and manage annual reports with property management for each a client-centered approach that includes Motivational Interviewing Harm Reduction and Trauma-Informed Care client confidentiality at all times and follow HIPAA laws as well as other applicable state or local adherence to all agency department and program policies and Description Qualifications:Bachelors degree and 3 years experience providing housing retention experience working with individuals with severe and persistent mental illness and co-occurring working in a nonprofit setting a to demonstrate knowledge of the multiple housing subsidy types housing application process and eligibility to work in a high-tolerance Harm Reduction critical thinking problem-solving and team-building literate; able to effectively use computerized database for client file management with basic skills in Microsoft Word Outlook and Excel -oriented with strong time management organizational written verbal and interpersonal in data collection and CA drivers license reliable car auto insurance and an acceptable driving Description Preferred Qualifications:At least 3 years of management/supervisory experience with CHAMP and HMIS Description Work Environment:Field (may need to travel) and indoor office required to sit stand bend; occasionally lift or carry up to 35 occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold heat dust noise and odorMay need to bend stoop twist and sit throughout the day