Director, Global Product Management & Marketing

Work Schedule

Environmental Conditions

Job Description

• Lead the annual and long-range GSS growth agenda using customer insights install base analytics market trends competitive intelligence and regional input to define priorities investment choices and execution plans.
• Own global service portfolio strategy including lifecycle management roadmap prioritization new offering development launch readiness pricing logic profitability and retirement decisions.
• Ensure service offerings have clear target segments value propositions commercial actions operational readiness margin expectations and measurable business impact.

• Align global marketing regional market development product management and service sales around prioritized campaigns target segments customer narratives and measurable growth plays.
• Establish KPIs and operating rhythms that connect campaign activity pipeline quality sales execution renewal performance service revenue growth customer adoption and margin impact.

• Lead and develop functional leaders across Product Management Global Marketing / Regional Market Development Market Development Strategy and Marketing Operations.
• Build an integrated operating model with clear decision rights performance metrics operating cadence and accountability across the GSS growth organization.
• Influence across a global matrix partnering with service sales regional service leaders business unit leadership finance operations technical support IT legal and regulatory teams.

• Service revenue growth margin expansion contract penetration renewal performance and total value capture across the installed base.
• Value-added services revenue adoption attach rate customer impact and margin contribution.
• Portfolio profitability mix improvement lifecycle discipline and launch effectiveness.
• Campaign ROI qualified pipeline generation lead conversion regional adoption and commercial execution consistency.
• Pricing discipline funnel quality and operating leverage through automation standardization and AI adoption.
• Team engagement talent development succession planning and organizational effectiveness.

• 10 years of progressive experience in product management marketing and/or market development.
• Demonstrated success leading through functional leaders in a large complex global matrixed organization.
• Strong understanding of service business models including service contracts customer support field service technical support or value-added services.
• Proven ability to develop commercialize and scale offerings that drive revenue growth margin expansion customer value and repeatable adoption.
• Strong commercial acumen including pricing segmentation funnel management sales enablement renewal improvement value proposition development and installed-base monetization.
• Demonstrated ability to use data customer insights market intelligence financial analysis and business performance metrics to shape strategy and drive execution.
• Excellent executive communication stakeholder management influencing financial and talent leadership skills.

• MBA or advanced degree in business marketing science engineering or related field.
• Experience in life sciences diagnostics analytical instruments biotechnology laboratory services healthcare medtech industrial technology enterprise software semiconductor equipment aerospace or other technical B2B service environments.
• Experience with funnel velocity discipline sales enablement digital service models remote support predictive maintenance AI-enabled workflows automation or customer self-service.
• Global experience across North America Europe China and emerging markets including regulated scientific technical or mission-critical customer environments.

• Growth GM mindset: Connects portfolio marketing sales execution and service delivery into a measurable growth system.
• Installed-base monetization: Knows how to grow recurring revenue contract penetration renewals and value-added services from an existing customer base.
• Commercial intensity: Brings a strong bias toward revenue growth margin expansion customer value and measurable business outcomes.
• Service portfolio discipline: Manages lifecycle roadmap priorities investment tradeoffs launch readiness profitability and product mix.
• Value-added Services scalability: Moves expert-led work toward repeatable packageable margin-accretive services.
• Execution governance: Builds operating cadences KPIs dashboards and decision rights that drive accountability and behavior change.
• Global agility and digital orientation: Balances global standards with regional customization while using AI automation analytics and digital workflows to create scale.
• Leadership through leaders: Develops strong functional leaders aligns competing priorities and builds a high-performing engaged team.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Director