Director, Experience Design

T-Mobile is in pursuit of exceptional talent to join our executive team. Were committed to excellence and innovation and we are on the lookout for a leader who can steer our company towards new heights of this pivotal role you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation inspiring collaboration fostering a positive company culture and achieving unparalleled success.

The Director of Experience Design leads the development piloting and evolution of end-to-end retail experience concepts across physical digital and human touchpoints. This role translates strategic inputs customer insights and business priorities into scalable operationally viable experiences that enhance customer engagement and sales outcomes. The Director partners cross-functionally with Brand Digital Product and AI teams to deliver cohesive omnichannel experiences. The role also establishes frameworks playbooks and toolkits to enable consistent execution across formats. This position drives innovation beyond store design into holistic experience systems.

Un-carrier Responsibilities

• Lead development and continuous evolution of end-to-end experience concepts across physical digital and human touchpoints.
• Design pilot test and scale experience concepts using test-and-learn methodologies.
• Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints.
• Develop experience frameworks playbooks and toolkits for scalable implementation.
• Integrate AI and emerging technologies into human-centered retail experiences.
• Collaborate cross-functionally with Retail Strategy Brand Digital and Product teams.
• Lead mentor and build high-performing experience design teams.

The Experience Youll Bring

• Bachelors degree in Architecture Interior Design Industrial Design or related field (or equivalent experience).
• Masters degree in Business Administration Retail Management or Design preferred.
• 10 years managing design studios delivering complex projects across varying scales and budgets.
• 5 years leading and developing high-performing creative and technical teams.

Enough about what youve done. Lets talk about who you are.

• Strong leadership and team development capabilities.
• Expertise in technical design fabrication and spatial design.
• Excellent communication and presentation skills.
• Proven change management and innovation leadership.
• Strong cross-functional collaboration and relationship management.
• Customer-focused mindset with strong analytical capabilities.

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as qualifications and experience so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.