Director AI Operations

Why project44

At project44 we believe in better. We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.
Headquartered in Chicago IL with a 2nd HQ in Bengaluru India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation urgency and purpose.

AI at project44
We expect every project44 team member regardless of role or function to actively leverage AI in their day-to-day work. Whether youre building product serving customers managing people or running operations AI is a tool youre expected to use with intent curiosity and judgment. We dont expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value direct it effectively evaluate outputs critically and govern it responsibly. We invest in our teams AI fluency because we believe its a competitive advantage for every person at project44 not just our engineers.

If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.

About the Role

AI Operations & Automation Delivery

• Own end-to-end delivery of AI automation use cases across GIS systems from scoping and build through deployment and ongoing operations

• Manage the GIS AI project portfolio on the Jira AI Operations boardmaintainingaccuratestatus priority and resource alignment

• Drive automation initiatives acrossWorkato Snowflake Salesforce NetSuiteIronclad and other systems reducing manual intervention and increasing throughput across GIS functions
• Participate inthe MCP (Model Context Protocol) server infrastructurecreationsthatconnectClaude and other LLMs to enterprise systems via governed API patterns

AI Builder Governance & Citizen Developer Program

• Administer and enforce the GISProject Intake and Business Requirements includingrole-based access tierscontrols and project submission workflow

• Maintain the Project Registry ensuring all Lovable/vibe-coded and AI-assisted apps are catalogued BRD-linked and security-reviewed
• Serve as the approval authority for new AI tool deployments within the GIS domain coordinating with InfoSec Legal and IT Operations

Systems & Data Integration

• Oversee the GIS data integration architecture Salesforce NetSuiteUKG ZendeskClariIronclad and othersthrough Snowflake as thesingle sourceof truth

• Collaborate withpeer leaders within GISon cross-functional automation and AI-assisted workflows

Team & Stakeholder Leadership

• Lead and develop a team of AI operations engineers data engineers and technical program managers within GIS

• Serve as the primary liaison between GIS and business stakeholders (Finance Sales Ops Legal HR) for AI-driven system enhancements

• Partner with the VP of GIS and CFO organization on quarterly OKR planning capacity management and AI investment prioritization

• Present program status risks and outcomes to GIS leadership and executive sponsors on a regular cadence

Key Responsibilities

• 8 years of experience in enterprise systems IT operations or data/automation engineering with at least 3 years in a leadership role

• Demonstrated experience operating AI or automation programs in production not just piloting or evaluating

• Hands-onproficiencywith at least two of: Salesforce NetSuite SnowflakeUKGWorkato or similar enterprise platforms

• Experience managing integration architecture across multiple SaaS systems including data pipelines and API-driven workflows

• Strong project management skills; experience owning a portfolio of concurrent technical initiatives
• Comfortable presenting technical concepts and program status to executive audiences

Preferred

• Experience with Snowflake

• Familiarity with MCP (Model Context Protocol) server patterns and LLM API integration

• Experience withSupabase Lovable or modern React-based no-code / vibe-coding platforms

• Working knowledge of Azure AD / Entra ID OIDC/SAML PKCE flows and RBAC design

• Knowledge ofGitHub Actions automated security scanning orDevSecOpspractices

How Success Is Measured

In the first 12 months this leader will be evaluated on:

• AI project portfolio deliveryrate %of committed AI Operations initiatives shipped on time and within scope

• Automation ROI documented hours of manual effort eliminated per quarter across GIS functions

• System reliability uptime and SLA adherence forWorkatorecipes Snowflake views and Lovable-based tools

• Stakeholder satisfaction quarterly feedback scores from GIS business partners (Finance Sales Ops Legal HR)

• Team development evidence of skill growth retention and hiring progress within theGIS AI team

• In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly

Diversity & Inclusion

Were designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So its up to us to create a company where anyone can bring their authentic self to work everyday. Were constantly working to improve and we accept our responsibility to elevate the voices left in the margins. Its on every one of us.

Our focus on inclusion manifests in the way we hire the customers we serve and the regions we prioritize. Were building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any needed accommodations during the hiring process please email Even if you dont meet 100% of the above qualifications you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.