Senior System Implementation Consultant (AI & Digital Transformation)

Role:Senior System Implementation Consultant (AI & Digital Transformation)

Location: Charlotte NC (Hybrid - Look for local candidates)

Employment type: W2 only

Duration: Long-term contract

We are seeking a Senior System Implementation Consultant to drive the successful deployment adoption and value realization of AI Agentic AI automation and digital transformation solutions across the enterprise. This role will lead implementation planning stakeholder engagement operational readiness Human-in-the-Loop (HITL) governance training onboarding and business transformation initiatives to ensure sustainable business outcomes and user adoption.

Responsibilities:

• Lead end-to-end implementation of AI Agentic AI automation and enterprise technology solutions from planning through production stabilization.
• Develop and manage project plans deployment roadmaps implementation schedules governance forums risks dependencies and executive reporting.
• Drive rollout and onboarding of AI-enabled products and platforms including Epiplex Zenerate Digital Adoption Platforms and Agentic AI solutions.
• Partner with business stakeholders to identify AI automation and process transformation opportunities through process discovery workflow analysis and operational insights.
• Conduct process discovery workshops and current-state assessments to identify opportunities for automation workforce optimization and AI adoption.
• Establish and manage Human-in-the-Loop (HITL) programs including review workflows exception handling quality controls and governance frameworks.
• Lead training onboarding change management and operational readiness activities to ensure successful adoption and business transition.
• Support User Acceptance Testing (UAT) release readiness deployment validation hypercare and post-production stabilization.
• Collaborate with Product Engineering Data Science Risk Compliance and Operations teams to implement AI and intelligent automation solutions.
• Define monitor and report KPIs adoption metrics operational performance indicators and business value realization measures.
• Develop executive dashboards and scorecards to measure adoption productivity improvements process efficiency gains and realized business benefits.

Required Qualifications:

• 7 years of experience in technology implementation project management consulting operations transformation product deployment or related disciplines.
• Experience leading enterprise-scale technology AI automation or digital transformation initiatives.
• Experience with stakeholder management project planning governance and executive communications.
• Experience managing user onboarding training operational readiness and change management programs.
• Strong analytical facilitation problem-solving communication and organizational skills.

Desired Qualifications:

• Experience implementing AI Generative AI Agentic AI workflow automation or intelligent operations solutions.
• Knowledge of Large Language Models (LLMs) prompt engineering AI orchestration and enterprise AI adoption practices.
• Experience with Retrieval Augmented Generation (RAG) architectures knowledge management solutions document ingestion pipelines and enterprise search capabilities.
• Familiarity with vector embeddings semantic search knowledge retrieval and enterprise content indexing.
• Experience with process discovery workflow mining task mining and business process intelligence platforms.
• Experience with Epiplex Zenerate digital learning platforms simulation tools or digital adoption solutions.
• Knowledge of banking operations operational excellence and business process transformation practices.
• PMP Agile Scrum Lean Six Sigma or equivalent certifications preferred.

Required Skills:

Digital TransformationUAT CoordinationAgileScrumPMPLean Six Sigma