Director, Aftermarket Solutions-Light Commercial

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About the role

The Director Light Commercial Solutions Aftermarket is responsible for defining accelerating and executing Carriers Light Commercial lifecycle value strategy across accessories parts services connectivity and digital solutions. This leader will serve as the enterprise orchestrator for aftermarket growth working across a highly matrixed organization to drive a unified One Carrier customer experience that expands lifecycle revenue increases customer retention strengthens competitive differentiation and accelerates connected ecosystem adoption.

Reporting to the Light Commercial Solutions BU leader this role will lead the execution and continuous refinement of the five-year aftermarket growth strategy partnering closely with Product Management Engineering Digital Marketing Sales Analytics Supply Chain Customer Experience M&A Service Parts Controls and Connected Solutions teams. This role will lead & manage two direct reports.

Key Responsibilities

• Own the strategic roadmap and execution plan to expand lifecycle value capture across accessories parts services connectivity and digital offerings.
• Drive long-range aftermarket growth objectives across accessories attachment parts pull-through service penetration connectivity adoption and digital revenue.
• Lead the connected ecosystem strategy spanning equipment controls gateways cloud platforms analytics and customer-facing digital applications.
• Serve as the primary integrator across Light Commercial Parts Controls Commercial Service Digital and Distribution teams.
• Drive Design for Service National Parts Program connected diagnostics digital ordering workflows and predictive maintenance initiatives.
• Develop scalable direct hybrid and contractor-led service models that improve customer outcomes and expand lifecycle revenue.
• Partner with Sales Marketing Distribution Replacement Components Controls ALC Field and Commercial Service organizations to execute aftermarket growth and customer success programs.
• Leverage installed base analytics connected equipment data and customer insights to identify growth opportunities and improve business performance.
• Evaluate build buy partner and acquisition opportunities that accelerate lifecycle growth and strengthen Carriers market position.

Required Qualifications

• Bachelors degree
• 10 years of experience across HVAC building technologies connected solutions aftermarket services product management and/or strategic business functions.
• 2 years of people leader experience

Preferred Qualifications

• Bachelors degree in Engineering Business Marketing Analytics or related field
• Demonstrated success leading cross-functional initiatives in highly matrixed organizations.
• Experience working in relevant industries either directly or indirectly (including 2-step distribution and services)
• Exposure to key Aftermarket parts and services concepts (strongly preferred)
• Strong understanding of HVAC equipment controls digital technologies services and distribution channels.
• Proven track record of leading and growing a successful aftermarket business achieving sales and profitability goals and delivering customer satisfaction
• Proven ability to influence senior leaders and translate strategy into measurable business results
• HVAC or related industry a plus
• Graduate degree preferred MBA
• Strong leadership communication and interpersonal skills with the ability to inspire and influence others
• Excellent analytical problem-solving and decision-making skills with the ability to adapt to changing market conditions and customer needs.
• Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively
• Proficient in Microsoft Office CRM and ERP systems.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.