DigitalTechnical Product Manager Lead – Personalization and Next Best Action

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Digital/Technical Product Manager Lead you will define and scale our Personalization and Next Best Action (NBA) strategy program and experiences. This role will own the vision roadmap and adoption of a unified decisioning system that powers personalized member experiences across all interactions. You will operate at the intersection of product data and technology translating business and member goals into scalable personalized capabilities and leading internal adoption.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Charlotte NC Chesapeake VA or Tampa FL. Relocation assistance is not available for this position.

What youll do:

• Independently leverages Digital or Technology research business and market intelligence and data-driven insights to identify opportunities propose solutions create and maintain roadmaps and improve performance.
• Leads team and stakeholders to envision define and translate Digital or Technology product and experience opportunities (customer needs and wants as well as all other input forms into problems gaps etc.) into initiatives (i.e. requirements epics features) and drives execution strategy.
• Shepherds highly complex highly integrated and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business UX Technology Ops Marketing etc.).
• Drives quantifies and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations and other forms of communication to communicate complex concepts to a diverse audience including senior leadership and facilitates Digital or Technology product definition concept and collaboration sessions to coordinate discovery development delivery and validation activities as well as to mitigate risks and dependencies.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manages ambiguity influences others to bring in big picture thinking and drives clarity solutions and execution plan among team and stakeholders.
• Maintains and applies expert knowledge of the business technology UX and relevant experiences and processes and an expert understanding of Product Management.
• Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years Digital/Technology Product Management experience to include Digital/Technology experience in Strategy/Planning Innovation User Experience Process Engineering Analytics and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience to include Digital/Technology experience in Strategy/Planning Innovation User Experience Process Engineering Analytics and/or Research/Testing.
• Comprehensive knowledge of Technology/Digital products and emerging technology platforms applications data analysis and research techniques and standards.
• Proven track record to effectively develop influence present and communicate highly complex business digital or technology concepts to cross-functional teams non-technical users and senior leadership.

What sets you apart:

• Experience building and scaling personalized experiences and platforms to drive exceptional member experiences
• Experience with strategic evaluation of SaaS platforms defining and gaining alignment on business objectives member goals and capability requirements
• Strong technical fluency (data platforms event-driven architecture APIs)
• Experience with experimentation frameworks and performance measurement
• Familiarity with AI/ML concepts and implementation
• Proven ability to lead successful large-scale horizontal efforts
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143320 - $273930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.