Product Lead, Growth (AI)

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

As a Product Lead AI Growth you will define and drive the strategy roadmap and execution for Airwallexs next-generation AI-powered products. You will work at the intersection of fintech AI/ML and global financial operations building intelligent automation and customer experiences that scale across regions and languages. This is a high-impact strategic role with the opportunity to shape the future of global payments treasury cards and B2B financial operations.

Responsibilities:

• Own the end-to-end product lifecycle for AI-powered features and platforms from ideation to launch and ongoing optimization.

• Mentor and lead a team of high impact product managers.

• Define and champion the product vision and roadmap balancing long-term innovation with short-term business needs.

• Partner with engineering data science design compliance and commercial teams to deliver scalable secure and intuitive AI solutions.

• Drive Product-Led Growth (PLG) initiatives including in-product nudges rewards cross-sell systems and lifecycle automation to enhance customer adoption retention and revenue generation.

• Build and ship hands-on AI/ML-powered products (e.g. copilots agents chatbots recommendation systems) not just integrate models into existing flows.

• Leverage AI-driven technologies and data-driven insights to innovate improve user experience and reduce operational friction.

• Lead the development of customer service and support automation (e.g. bots self-serve flows deflection journeys) to deliver intelligent automation across payments onboarding and support.

• Ensure compliance transparency and responsible AI practices are embedded in all products especially in regulated domains like payments treasury and cards.

• Launch products across multiple regions and languages in a fast-paced global environment collaborating with local teams to ensure market fit and regulatory compliance.

Minimum qualifications:

• 7 years of product management experience owning core product areas end-to-end for complex multi-surface products (e.g. platforms marketplaces productivity tools) including 01 or early-stage products in high-ambiguity environments with a clear builder mindset.

• Hands-on experience building and shipping AI/LLM-powered products with deep technical fluency in how modern ML systems are trained evaluated deployed and monitored.

• Data-driven growth-oriented problem solver with strong analytical rigor (dashboards SQL or product analytics tools) and a track record of running experiments (e.g. A/B tests) to improve activation adoption or retention.

• Builder mindset stakeholder management skills able to align engineering data design operations CS and GTM partners around strategy roadmap and execution.

Preferred qualifications:

• Experience in fintech payments treasury cards or B2B financial operations including working within compliance/risk/role-based access constraints.

• Prior work on growth lifecycle or PLG products (e.g. in-product nudges rewards cross-sell systems lifecycle automation).

• Technical background or prior role in AI/ML data science or engineering.

• Experience building customer service/support automation (e.g. bots self-serve flows deflection journeys).

• Experience launching products across multiple regions and languages in a fast-paced global environment.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Senior IC