Digital Operations Manager

Nestled in San Franciscos Excelsior neighborhood on a nine-acre campus the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center offering long-term skilled nursing short-term rehabilitation an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home our legacy grounds us as our vision propels us forward. Today weve evolved to support more than 2500 older adults each year through innovative comprehensive programs rooted in the Jewish values of compassion community and excellence. We are equally proud of our inclusive culture where 950 team members of diverse faiths and backgrounds work together in shared purpose.

WHY WORK WITH US

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community welcoming to all (you do not need to be Jewish to live or work here)
• Supportive team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

TheDigital Operations Manager (DOM)is a highly organized tech-savvy marketing professional responsible for executing andoptimizingthe organizations digital marketing email communications website management analytics and campaign efforts. This role requires a resourceful self-starter who can successfully manage multiple priorities in a fast-paced environment balance competing deadlines and work effectively within a small collaborative team. The ideal candidate combines strong technical aptitude with excellent project management content creation and analytical skillsleveragingdigital platforms and data-driven insights to support organizational goals audience engagement fundraising initiatives and occupancy growth. A proactive mindset attention to detail adaptability and the ability to independently problem-solve are essential for success in this role.A great senseof humor also helps.

ESSENTIAL FUNCTIONS
Email Marketing & Marketing Automation

• Build manage and execute email marketing campaigns including audience segmentation list management template development scheduling deployment and post-campaign analysis.
• Develop andmaintainautomated nurture campaigns and audience journeys.
• Monitor email deliverabilitymaintainlist hygiene and ensure compliance with CAN-SPAM and other applicable regulations.
• Collaborate with CRM and data stakeholders to ensure audience accuracy and effective segmentation.

Website Management & Digital Experience

• Manage day-to-day website updates using WordPress ensuring content isaccuratetimely and aligned with organizational priorities.
• Build andmaintainwebsite pages landing pages and digital content applying best practices for usability accessibility and user experience.
• Conduct regular website content audits and coordinate updates with internal stakeholders to address content gaps and outdated information.
• Build and configure onlineformsand event registration pages using digital platforms and tools.

Digital Analytics & Performance Reporting

• Monitor and analyze performance across email website social media fundraising and other digital marketing channels using tools such as Google Analytics Mailchimp Meta InsightsCampaign Monitor SalesforceFurther LogixCallRailand SurveyMonkey.
• Track and report on key performance indicators including website traffic engagement conversions lead generation fundraising outcomes and campaign effectiveness.
• Develop andmaintaindashboards reports and performance summaries for internal stakeholders.
• Translate analytics and performance data into actionable recommendations that support marketing communications fundraising census and organizational goals.
• Track and analyze social media metrics including reach engagement impressions follower growth click-through rates and conversions.

Content Development & Digital Communications

• Assistin developingediting and publishingcontent across digital channels including websitesintranet email campaigns social media blogs and marketing materials.
• Ensureand proofall digital content and assets align with organizational branding messaging and communication standards.

Project Management & Cross-Functional Collaboration

• Coordinate digital campaigns and project deliverables with marketing development clinical operationalfacilities dining servicesand event teams to ensuretimelyandaccurateexecution.
• Serve as the primary liaison between the marketing department and external weband intranetdevelopment partners managing communications priorities timelines and deliverables.
• Define project requirements prepare briefs and oversee website maintenanceenhancement and user experience improvements in collaboration with leadership and vendors.
• Support departmental initiatives and special projects while adapting to evolving organizational and marketing priorities.

REQUIRED QUALIFICATIONS

• Bachelors degree in marketingcommunicationsdigitalmedia or a related field; or equivalent combination of10yearseducation and experience.
• Demonstrated experience managing digital marketing platforms including email marketing automation CRM systems website content management systems (CMS)salesfundraisingchatbotsand event registration tools.
• Strong analytical skills with the ability to interpret digital performance data develop reports and translate insights into actionable recommendations.
• Detail oriented with excellent organizational and project management skills with the ability to manage multiple priorities meet deadlines and thrive in a fast-paced collaborative environment.
• Proficiencywith digital marketing and creative tools including Google Analytics (GA4) WordPress SharePointor similar CMS platforms andpreferable but notrequireddesign applications such as Adobe Creative Suite or Canva. Experience with HTML/CSS and relevant marketing certificationsispreferred.
• Experience working within a nonprofit healthcare senior living mission-driven or Jewish communal organizationpreferred.

PHYSICAL REQUIREMENTS

• Ability to sit stand and work at a computer for extended periods.
• Ability to use standard office equipment including computers monitors and mobile devices.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.
• Ability to travel occasionally for meetings events or organizational activities as needed.
• Ability to communicate effectively in person virtually and through written correspondence.

JOB DETAILS

• Pay Rate: $147000 - $163000 annually
• Hours: Full-Time
• This is an on-site position; local candidates only

APPLICATION REQUIREMENTS

To be considered for this position applicants must submit:

• A current resume.
• A brief portfolio (PDF or link) highlighting relevant digital marketing website management email marketing analytics reporting or digital communications projects.

Portfolios should include examples such as:

• Dashboards and performance reports.
• Email marketing campaigns.
• Website or landing page projects.
• Marketing automation workflows.
• Digital communication materials.
• Other work products demonstrating technical proficiency creativity and measurable results.

OUR INVESTMENT IN YOU

Comprehensive benefits including Medical Dental and Vision coverage; a 403(b) Retirement Plan; Paid Time Off (PTO); Tuition Reimbursement; Commuter Benefits; and Weekday Shuttle Service to and from Glen Park BART Station.

The San Francisco Campus for Jewish Living is committed to fostering a diverse equitable and inclusive workplace. We provide equal employment opportunities to all qualified individuals without regard to race color religion gender age national origin marital status sexual orientation gender identity veteran status genetic information disability or any other characteristic protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.