Digital Experience Systems Support

The primary function ofDigital ExperienceSystemsSupport is totroubleshoot identify and provide support forissueswithin thedigital experience systemsor include the support and maintenance ofonline banking as well as daily support for key servicesrelated toICCUs digital and resolve applicationand systemfunctionality related issues and troubleshooting ensure the quality release of software to meet ICCU business objectives and minimize negative impact to users.

Duties and Responsibilities:

• Coordinate and collaborate with Credit Union team members and 3rd party vendors toimprove the online banking experience.
• Manage multiple projects concurrently in a fast-paced environment.
• Effectively and quickly identify troubleshoot and resolve day-to-day system issues working with team members.
• Support the implementation of new releases of software.
• System configuration and maintenancefor multiple systems.
• Conduct system audits and ensure adherence to policies and procedures.
• Actively seek ways to improve system performance stability and improve user experience.
• Basic report creation.
• Participate and contribute to ongoinginitiatives to enhance the user experience when using our online banking services.
• Assist with the change rollout to development test training and production environments.
• Execute test cases associated with software upgrades/releases.
• Isolate replicate and report defects to applicable3rdparties or defect fixes and provide feedback as needed.
• Work closely with project teams to ensure test requirements test solutions and test execution meet quality objectives project scope and delivery dates.
• Complete assignments and tasks utilizing ICCU task and project management systems.
• Other duties as assigned.

Qualifications:

Bachelors degree preferred in Computer Science Computer Information Systems or related engineering/math field of study or equivalent 24x7 production operations preferablywithina high availability environment. Self-motivated ability to prioritize meet deadlines manage changing to furthereducationthrough additional degree or certification to work outside of normal business hours. Excellent oral and written communication skills. Strong analytical and problem-solving skills excellent attention to detail. Ability to effectively communicate with Management and Credit Union personnel. Ability toalways maintain confidentiality of Credit Union and member records.

Performance Standard:

Maintain a high level of professionalism. Demonstrate the ability to work well with others. Must be a motivated individual with strong analytical problem solving and root cause analysis skills. Must have the ability to work on multiple time-criticalprojectsimultaneously. Excellent verbal and written communication required. Ability to confidently interact at multiple levels in the organization. Ability to analyze information and evaluate results andchosethe best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act asimplemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork filing stapling sorting collating typing counting cash etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper cash drawers marketing material etc.
• Repetitive motion using wrists hands and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator computer telephone copy machine fax machine etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherentofthe job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex age disability protected veteran status or other characteristics protected by law.