Systems Administrator (Director Support Technician)

Abile Group has an exciting and challenging opportunity for a Systems Administrator (Director Support Technician) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design engineering procurement implementation operations sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains at multiple locations worldwide to support the IC mission.

The right candidate will possess the belowskills and qualificationsand be ready to handle all responsibilities independently and professionally.

• Serves as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
• Facilitates meetings and engages regularly with customers and members of senior leadership to:
  • Addresses IT related questions or concerns
  • Coordinates and plans emerging customer requirements
  • Provides situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
• Deploys and sustains end-user devices and associated accessories.
• Manages hardware in all stages including unpacking and setup of end user devices.
• Resolves IT incidents from cradle to grave working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
• Installs application software on end user device workstations via scripted install packages.
• Inventory management of UDS deployed software and end user devices.
• Provides user education and training in basic hardware and software functions.
• Creates and maintains documentation and SOPs to train new employees.
• Utilization of a ServiceNow based ticketing database to track updates and closes break/fix incident tickets and in fulfilling new requests via RITMs and Demands.
• Identifies and executes process improvements and other enhancements that improve operational efficiency.
• Collocated seating with the Front Office staff providing quick and immediate access for Tier 1 and Tier 2 support.
• Trains end-users in the proper use of hardware and software. May training large groups of end users.
• May require after-hours support or weekend support for mission program and special project support.

This position is 100% onsite in Springfield VA.

Clearance Required: TS/SCI with ability to obtain a CI Poly.

Degree and Years of Experience: Bachelors Degree or an equivalent combination of years of experience and education.

• 3-5years of experience
• 3 years of supporting VIPs

Required Certifications:

• A Certification N Certification Security or other DoD 8570.01M certification.
• ITIL v4 Foundations.

Required Skills:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCMMECM
  • Patch Management (Windows)
  • End User Hardware
    • Workstations (Thin Client Thick Clients Secure Tablets) Monitors KVMs Printers Plotters Print Server Configurations VOIP phone
  • Removable Media
  • Print Fax and Scan Support Services
  • Mobile Phone Secure Tablets
  • Desktop VTC (DTVC)
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCMMECM
• Excellent troubleshooting capabilities.
• Strong time management skills and ability to work flexible schedules to meet job requirements.
• Strong communication skills.
• Strong work ethic and attention to detail.
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements.
• Ability to work independently on projects and/or tasks.
• Ability to move and lift computers printers monitors and other hardware.
• Team player and willing to share knowledge and learn from others to ensure teams success.
• Enthusiasm and ability to adapt to new and changing technologies.
• US Citizenship Required.

Abile Group founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics IT & Systems Engineering and Program & Project Management merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together this partnership creates a stronger more integrated cybersecurity organization with expanded opportunities for employees deeper technical collaboration and a unified mission. With significant experience serving the Federal Government we remain dedicated to our employees and clients and seek highperforming professionals who excel at providing guidance developing solutions and delivering implementation support that blends industry best practices with client expertise and Abiles broad technical capabilities.

Abile is committed to hiring the most qualified and best fit person for the job - always has always will. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.