Desktop Support Technician

Title : Desktop support Technician

Location : Milwaukee Wisconsin 53212 (onsite)

About Job role

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service technical expertise and timeliness. This position has frequent contact with end users peers and managers primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual Network and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage the reporting of SLAs Adherence of SLA and contract

Manage shift and shift planning including on call roster

Manage Resource productivity

Enable the team with training and development

Ensure security compliance

Ensure sufficient inventory level is managed across locations

Ensure all service request and incidents are resolved before agreed service levels

Plan and execute any move request or project work

Lead the team by providing technical and process assistance to below activities

Install and Configure desktops laptops mobile devices and associated Peripherals and related Software.

Perform Break Fix Desk Side Support IMACDs Data Migration Refreshes and health checks

Perform onsite updates Configuration changes or Software installations.

Provide onsite technical assistance to end users by visiting their desk location

Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.