If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

About the Role:

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago as well as remote users.

In this role you will deliver white-glove technical support ensuring a seamless experience for end usersfrom day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.

What Youll Do:

End-User Support

• Provide Level 2 technical support for hardware software and connectivity issues
• Support both onsite employees and remote users
• Manage and resolve incidents using an ITSM system ensuring timely resolution
• Deliver outstanding customer service aligned with service expectations

Executive Support

• Provide white-glove support to executive leadership and senior stakeholders
• Prepare and support meetings including live troubleshooting when needed
• Maintain professionalism discretion and responsiveness at all times

Collaboration & AV Technology

• Support Microsoft Teams Rooms and conference room technologies
• Troubleshoot AV systems including displays video conferencing and audio
• Ensure meeting rooms are fully functional and ready for use

Endpoint Management

• Deploy configure and maintain laptops desktops mobile devices and peripherals
• Perform system imaging software installations and device provisioning
• Support device refresh cycles and lifecycle management

Asset Management

• Track and maintain accurate inventory of IT equipment
• Manage asset lifecycle from procurement through disposal
• Support audits and ensure data accuracy in asset systems

What You Bring

• Minimum 3 years in enterprise desktop support
• Strong knowledge of Microsoft 365 (Outlook Teams OneDrive etc.)
• Experience with Active Directory / Entra ID
• Hands-on experience supporting AV and conferencing tools (e.g. Teams Rooms)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with a strong customer-first mindset
• Ability to support executive stakeholders with professionalism and urgency

Nice to Have

• Experience supporting a corporate headquarters or executive environment
• ITIL Foundation certification
• Microsoft certifications (Endpoint M365)
• CompTIA A or equivalent

Work Environment

• Onsite role supporting both Northbrook and Downtown Chicago locations
• Flexibility to support occasional after-hours or business-critical events
• Local travel between office locations required

Why Join Us

• High-impact visible role supporting critical business operations
• Opportunity to work closely with leadership and enhance user experience
• Collaborative team-oriented IT environment
• Exposure to modern workplace technologies and enterprise systems

*To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.