Desktop IT Support Analyst

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

JOB TITLE: Desktop IT Support Analyst

REPORTING TO: IT Platform Manager

LOCATION: Oak Harbor WA

ITAR/EAR CRITERIA:

Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen U.S. national lawful permanent resident or an individual who has been granted refugee or asylum status.

Who is IDEX Health & Science (IH&S)

As a business unit of IDEX Corporation IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies industries and society.

SCOPE OF ROLE:

The IT Desktop Support Analysts role is to ensure a smooth end-user technology experience using active listening timely communication and effective troubleshooting. Excellence in this role is achieved by receiving prioritizing documenting and actively resolving end-user service desk requests independently and with other IT personnels assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites.

RESPONSIBILITIES:

Provide fundamental to advanced technical support for standard office environment equipment (PC peripherals printer network) line of business applications Microsoft operating systems and Office products and cellular devices for users at manufacturing facility.

Organize and contribute high-quality documentation for the IT department

Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated

Deploy and maintain the companys IT assets including Desktops Laptops Printers and mobile devices

Provide comprehensive timely and valuable communication to customers and vendors as required to keep all parties informed of issues progress and solutions

Fast accurate and timely turn around on all customer requests

Follow company-specific guidelines and industry best practices for User Administration and security

Communication to our clients vendors and internally via phone email and ticketing system

Minimal travel to support remote locations as needed

Ability to assist and or train other team members or employees when assistance is needed

REQUIRED SKILLS:

Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook Word Excel PowerPoint Teams

Ability to image deploy and maintain Windows 11 PCs

Working knowledge of or willingness to learn a wide array of software technologies including PDQ Deploy/Inventory LANSweeper Splashtop ServiceNow.

Demonstrated proficiency in the diagnostic process of technical issues

Ability to work independently and with direction from other IT personnel

Excellent technical writing skills for documentation and effective ticket management

Ability to multi-task and adapt to changing priorities quickly

Understanding of support tools techniques and how technology is used to provide IT services

Self-motivated with the ability to work in a fast-moving environment

QUALIFICATIONS:

Associate degree in Computer Science Information Technology System Administration or a closely related field or equivalent experience preferred

Experience with scripting and automation tools preferred

Professional IT Certifications preferred such as: Microsoft MCP/MCSA or CompTIA A/Network

Location:

This position is an onsite role with possibility to become hybrid.

TOTAL REWARDS (May Vary by State)

While the full compensation range for this role is listed below ouranticipated hiring range is $. This projected range is an estimate and will vary based on each candidates experience and qualifications so it is not a guaranteed offer amount. This position may also be eligible for a performance-based bonus plan.

IDEX Health & Science LLC. a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.