Depot Coordinator

Job Description Summary

Embrace the role of a Depot Coordinator and play a critical role in supporting the daily flow of customer and loaner ultrasound systems through the Depot repair process. This position coordinates purchase order documentation CRM activity updates customer communications loaner tracking system check-in and repair queue readiness to help ensure timely service strong communication and operational excellence.

Job Description

Roles and Responsibilities

• Coordinate Depot customer and loaner system activity from intake through completion ensuring systems are checked in tracked and moved through the repair queue appropriately.
• Review incoming purchase orders and customer communications attach required documentation to the correct CRM activity and maintain accurate activity notes and records.
• Prepare and send customer update emails return labels loaner return reminders and other Depot-related communications as needed.
• Monitor voicemails email requests and inquiries related to customer system status loaner availability and Depot activity follow-up.
• Maintain daily Depot workflow readiness by ensuring systems received before established cutoffs are pulled reviewed and assigned appropriate gameplans.
• Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.

Qualifications

• High school diploma or equivalent; additional education or certifications in logistics customer service or related fields is a plus.
• Proven experience in asset recovery logistics or a similar role.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems and software for tracking and reporting purposes.
• Ability to work independently and as part of a team.

Preferred Skills -

• Experience in the medical equipment industry.
• Knowledge of Ultrasound equipment and its handling.
• Familiarity with CRM software and asset management systems.
• Experience using Microsoft outlook Microsoft teams

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.