Deployment Field Enablement Manager
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
13 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Deployment Field Enablement Manager establishes and governs scalable installation standards technical training and field readiness programs across NAM deployment operations. This role ensures internal teams and integrator partners are equipped to execute consistent high-quality installations that improve deployment efficiency reduce operational risk and enhance customer outcomes. By driving deployment governance technician certification and continuous improvement this role strengthens field execution quality across deployment programs.
Responsibilities:
Own and govern deployment installation standards ensuring scalable repeatable execution across NAM deployment programs.
Develop and deliver structured installation training programs for internal deployment team and integrator organizations.
Ensure integrator technicians are properly trained certified and prepared before being deployed to customer sites.
Create and maintain installation playbooks training materials and standard operating procedures for deployment execution.
Partner with Deployment and Engineering teams to define installation methodologies for new deployment programs.
Establish governance processes that guide field execution including installation checklists site check-in procedures and post-install verification steps.
Support integrators in training their technicians to ensure consistent field execution and adherence to Coates standards.
Conduct periodic training refreshers audits and field feedback reviews to identify improvement opportunities.
Analyze deployment performance data field feedback and installation outcomes to drive continuous improvement in deployment standards and technician readiness.
Develop and enforce deployment governance frameworks including SOPs installation playbooks field audits and compliance mechanisms.
Provide technical support and guidance to deployment teams and integrators when installation challenges arise.
Qualifications:
5 years experience in deployment operations field enablement technical training or large-scale installation program management
Strong technical understanding of hardware deployment installation processes and field service operations.
Experience developing and delivering technical training programs for field technicians or service partners.
Experience implementing governance processes SOPs or compliance frameworks
Experience developing scalable deployment standards across distributed teams or third-party networks
Experience supporting large-scale deployment or installation programs.
Ability to translate technical requirements into clear repeatable installation procedures and training materials.
Experience collaborating cross-functionally with Engineering Deployment and Program Management teams.
Capabilities:
Technical leadership and field execution expertise
Technical curriculum design and field enablement expertise
Structured process and standards development
Clear technical communication and documentation
Deployment governance and process ownership
Change management and adoption
Risk mitigation in field deployment
Performance analytics and operational insights
Problem-solving and continuous improvement mindset
Ability to influence external partners and field technicians
Strong collaboration with cross-functional teams
$83600 - $95000 a year
Full Salary Range: $83600/year (minimum) $89300/year (midpoint) $95000/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
