Debt Collection Specialist (No Weekends!)

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Make an Impact While Building Your Career

Every conversation has the power to make a difference.

Were looking for compassionate driven and goal-oriented individuals who thrive on helping others while achieving meaningful results. As a Collections Specialist youll work with customers to understand their financial situation provide personalized repayment solutions and help them take positive steps toward financial stability.

If youre a strong communicator who enjoys solving problems building relationships and earning performance-based rewards this is an opportunity to grow your career with a company that values your success.

Why Youll Love Working With Us

We are here to welcome listen engage resolve and amaze.

Our people are at the heart of everything we do. We foster a supportive collaborative environment where your contributions are recognized your growth is encouraged and your success is celebrated. Through paid training ongoing coaching and advancement opportunities well equip you with everything you need to excel.

Location

Onsite
1684 Woodlands Drive
Maumee OH 43537

Compensation

• $16.00 per hour starting pay
• Large incentive options the more you achieve the more you can earn.
• Paid training from day one.

Outstanding Benefits

We believe in taking care of our employees both inside and outside of work.

Our comprehensive benefits package includes:

• Medical Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) eligibility after 90 days
• Career development and advancement opportunities
• Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What Youll Do

In this role youll:

• Build positive relationships with customers through professional solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customers financial situation and identify the best available payment solution.
• Negotiate payment arrangements settlements or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality productivity customer engagement and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

What Makes You a Great Fit

Were looking for individuals who are:

• Motivated by goals and personal achievement.
• Excellent communicators with strong listening and negotiation skills.
• Empathetic and professional when assisting customers through difficult financial situations.
• Comfortable working in a fast-paced structured call center environment.
• Organized detail-oriented and able to manage multiple tasks.
• Team players who also work well independently.

Preferred Qualifications

• Six months or more of experience in collections customer service call center sales or another customer-facing role.
• Previous collections experience is a plus but not required.

Your Success Starts Here

This is more than just a collections jobits an opportunity to develop valuable communication negotiation and customer service skills while earning competitive pay uncapped incentives and building a long-term career.

If youre ready to make an impact grow professionally and be rewarded for your performance wed love to meet you. Apply today!

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If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. AllianceOne is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please email us at .

Questions

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