Data Platform Software Engineer

Database Provisioning builds the tools that safely operate and manage the databases running in ServiceNow data centers including RaptorDB ServiceNows PostgreSQL-based database. Internal operations and support teams use the CLI tools we create and so does every automation running in a ServiceNow data center. Our challenge is to deliver high-quality solutions that run reliably without interruption at massive scale. Our work is fundamental to ServiceNows reliability reputation and success. 

We believe ease of use quality scale and customer feedback are the pillars of good development. We work in a very collaborative environment with distributed teams in the US and Europe. New team members are mentored in the skills they need to become strong contributors. 

What you get to do in this role 

• Build and improve snc-provision our in-house framework that deploys configures and operates RaptorDB (PostgreSQL) and MariaDB databases in production including the snow CLI used by operations teams and automation and Dojo our fleet-wide scheduled maintenance and monitoring service. 
• Own well-scoped features from design through implementation test automation and delivery with guidance from senior engineers. 
• Write clean maintainable well-tested code and take part in code and design reviews. 
• Automate operational tasks across a large database fleet from configuration management to monitoring and remediation. 
• Help investigate production issues including database crashes backup/restore failures and performance problems and learn to drive root-cause analysis from logs stack traces and system data. 
• Work with operations support and partner engineering teams to understand requirements and turn feedback into improvements. 
• Contribute to documentation and runbooks and share what you learn with the team. 

To be successful in this role you have 

• A solid foundation in data structures algorithms and object-oriented design. 
• Hands-on experience with Linux and an interest in learning its internals. 
• Familiarity with relational databases ideally PostgreSQL MySQL or MariaDB and a desire to learn how they run in production. 
• Strong problem-solving skills and curiosity about how systems fail. 
• Clear communication and comfort working with teammates across time zones (PT ET CET). 

Qualifications :

Qualifications 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Typically requires a bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 
• Programming experience in Ruby Python Go or a similar language plus shell scripting. Ruby is preferred but not required; engineers with Python or other scripting experience pick it up quickly. 
• Experience with source control and CI/CD systems such as Git and Jenkins. 
• Nice to have: Puppet or another configuration management tool; database backups replication or high availability; Kubernetes; AI coding tools such as Claude Code Windsurf or Cursor. 
• Ability to work (hybrid model) out of either our San Diego Santa Clara or Kirkland office. Potential option to be remote.

For positions in this location we offer a base pay of $139700 - $216500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time