Data Platform Operations Engineer

Requisition ID: 261351

Salary Range:-

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Team

The Data Platform Operations Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabanks most significant enterprise-wide strategic initiatives. This organization drives data enabled decision making AI innovation and technology modernization across the Bank.

Purpose

The Data Platform Operations Engineer works under the guidance of senior engineers and platform leads to help maintain site reliability for our Data & AI platforms. This role focuses on monitoring alerts and dashboards completing routine operational and maintenance tasks using predefined SOPs/runbooks triaging and escalating incidents and providing after-hours on-call support on a rotational basis. You will partner with teams such as IAM Network Cloud Ops Security and client delivery teams to resolve issues and keep the platform stable secure and available.

What Youll Do

• Monitoring & Alert Response: Monitor dashboards and alerts (Azure Monitor/Log Analytics Databricks and platform tooling) validate signal vs. noise and take first-response actions according to SOPs.
• Incident Triage & Escalation: Triage incidents by collecting logs/metrics identifying likely impact documenting findings executing approved remediation steps and escalating to on-call leads or SMEs with clear context.
• SOP-Driven Maintenance: Perform routine maintenance tasks from predefined runbooks (e.g. operational checks certificate/secret rotations as directed housekeeping activities basic platform validation scheduled jobs health checks).
• Ticket Handling & Request Fulfillment: Work intake from service queues follow standard procedures for common requests (access requests connectivity validation workspace onboarding steps) and ensure requests are completed and communicated within agreed SLAs.
• Operational Communications: Provide timely and accurate updates during incidents and maintenance activities including status next steps and handoffs using established communication channels and templates.
• Reliability & Continuous Improvement: Identify recurring issues and operational pain points suggest improvements to alerts/runbooks and contribute to post-incident actions (e.g. updating SOPs adding monitoring coverage).
• Documentation & Knowledge Management: Maintain clear operational documentation ensure runbooks are current and capture lessons learned to improve onboarding and reduce time-to-resolve.
• After-Hours Support (Rotation): Participate in after-hours/on-call rotations and perform approved response actions escalating when required to meet service reliability targets.

What Youll Bring

• 02 years of experience in IT operations production support or a similar support role.
• Foundational knowledge of cloud concepts (Azure preferred): identity/access basics networking fundamentals and how to navigate cloud portals and logs.
• Comfort monitoring alerts/dashboards and troubleshooting using logs and metrics (Azure Monitor/Log Analytics or similar tools).
• Exposure to data platforms (Databricks Spark SQL warehouses or similar) is an asset; ability to learn quickly is essential.
• Basic scripting ability (Python Bash or PowerShell) to run operational checks or automate simple repetitive tasks.
• Familiarity with ITIL-style incident and change processes (ticketing triage documentation and handoffs) is an asset.
• Strong communication and customer support mindset: able to provide clear updates follow SOPs precisely and escalate effectively.
• Willingness to participate in after-hours/on-call rotations as required.
• Degree/college diploma in Computer Science Engineering Information Technology or a related field is preferred (or equivalent practical experience).

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

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Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by federal state or local law.