Data Center Program Manager IV

Program Manager IV (PM IV) is a senior strategic leadership role at AFL Global. This level is responsible for enterpriseâlevel client relationships oversight of multiple complex programs and direct contribution to business strategy financial performance and client retention.

Unlike lowerâlevel Program Managers the PM IV:

• Operates with high autonomy
• Leads multiâregion or multiâsite portfolios
• Influences senior client stakeholders and internal leadership
• Sets standards and best practices for program delivery

Job Summary

The Program Manager IV Account & Client Management is accountable for the overall success health and strategic growth of assigned hyperscale data center accounts. This position serves as the senior escalation point and governance leader for AFL Globals largest and most complex client programs ensuring alignment with AFL Globals standards for safety quality financial performance and operational excellence.

This role balances client leadership financial ownership and crossâfunctional execution while mentoring program and project management staff.

Primary Responsibilities

Enterprise Client & Account Ownership

• Own executiveâlevel relationships with hyperscale data center clients.
• Act as AFL Globals senior representative for assigned accounts.
• Lead governance structures including executive reviews QBRs and strategic planning sessions.
• Drive longâterm account strategy retention and growth opportunities.
• Serve as escalation authority for highârisk or highâimpact client issues.

Program & Portfolio Leadership

• Provide oversight for multiple concurrent programs across locations phases or service lines.
• Ensure programs meet or exceed contractual schedule budget and quality commitments.
• Establish and enforce standardized program management practices aligned with AFL Global policies.
• Drive proactive risk identification mitigation planning and resolution.

Financial & Commercial Accountability

• Own full program P&L accountability for assigned accounts.
• Develop manage and forecast budgets staffing plans and cost controls.
• Partner with Finance Sales and Legal on contract terms change management and scope alignment.
• Ensure accurate financial reporting margin protection and revenue recognition.

Operational Excellence & Compliance

• Champion AFL Globals Safety First culture across all assigned programs.
• Ensure compliance with AFL Global standards client requirements and industry regulations.
• Monitor KPIs related to safety productivity quality and customer satisfaction.
• Lead continuous improvement initiatives and lessonsâlearned integration.

Leadership & Talent Development

• Provide leadership and mentorship to Program Managers Project Managers and support teams.
• Influence without direct authority across matrixed operational engineering and construction teams.
• Assist with workforce planning performance development and succession planning.
• Serve as a role model for AFL Global values professionalism and accountability.

DecisionâMaking Authority

• Strategic decisions impacting program execution resources and financial outcomes.
• Authority to resolve escalations and negotiate clientâfacing resolutions within established limits.
• Influence staffing vendor performance management and operational priorities.

Required Qualifications

• Bachelors degree in Engineering Construction Management Business or related field (or equivalent experience).
• 1015 years of experience in program or project management within data centers construction infrastructure or missionâcritical environments.
• Demonstrated experience supporting hyperscale data center clients or enterpriseâscale programs.
• Proven success managing multiâmillionâdollar portfolios with complex stakeholder environments.
• Strong executiveâlevel communication negotiation and presentation skills.
• Advanced financial and commercial management capability.

Preferred Qualifications

• PMP PgMP or equivalent professional certification.
• Experience with major hyperscale customers (cloud service providers or large data center operators).
• Experience in a matrixed fastâgrowth operational organization.
• Advanced knowledge of risk management contract governance and program controls.

Key Performance Indicators

• Client satisfaction retention and escalation outcomes
• Program delivery performance (schedule cost quality)
• Safety and compliance metrics
• Financial performance vs. forecast
• Effectiveness of risk mitigation and issue resolution
• Team development and engagement

Required Experience:

IC