Data & Analytics Manager
Boston, MA - USA
Job Summary
About the job
Blue Bottle Coffee is seeking a curious commercially minded analytics leader to join the U.S. Finance team. Reporting to the Head of Finance you will turn our cafe digital and product data into the tools and insights our teams use to run and grow the business. Working closely with Cafe Operations Digital & Product and Engineering you will build trusted data foundations and deliver a clear view of the business our guests and our products.
This role is remote with a preference for candidates located in Pacific Time. Employees are required to be based within 50 miles of one of the following established Blue Bottle Coffee geographic locations:
The San Francisco Bay Area Sacramento Los Angeles San Diego Boston Chicago Washington DC Metro New York City Metro Las Vegas
Set the data and analytics roadmap partnering with Engineering on infrastructure KPI definitions and a single source of truth.
Drive the organizations AI reporting and analytics agenda using tools such as Claude to help management teams quickly analyze performance and act on insights.
Lead guest analytics across the app ordering subscriptions and loyalty connecting digital and in-cafe behavior.
Build dashboards and tools that help Cafe Operations track sales traffic labor and speed of service.
Partner with Digital & Product to design and evaluate A/B tests for features offers and personalization.
Analyze menu mix pricing and launch performance to shape product decisions.
Support planning forecasting and business cases with clear data-driven recommendations for senior leaders.
A hands-on analytics leader who enjoys turning data into decisions.
An exceptional cross-functional partner from cafe leaders to executives.
A clear communicator who makes complex analysis simple.
Highly organized with meticulous attention to detail.
Calm in ambiguity and able to create clarity across functions.
Passionate about exceptional guest experiences.
6 years in analytics data science or business intelligence ideally in hospitality retail or food and beverage
Expert SQL and experience with modern data and BI tools and ERP/Planning systems (e.g. Snowflake dbt Sigma or Tableau Netsuite Adaptive); Python or R a plus.
Experience using AI tools such as Claude to speed up analysis automate reporting or make insights self-serve for business teams.
Experience with POS loyalty or digital ordering data and with experiment design.
Strong commercial acumen and an understanding of P&L drivers.
Excellent communication and influencing skills across functions and levels.
A genuine passion for exceptional coffee hospitality and creating experiences that people love.
Comprehensive health dental and vision coverage for eligible employees starting on your first day
Best-in-class coffee training and continuing education
Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
401(k) plan
Paid time off & paid volunteer hours
50% discount on all products both online and in-cafe; this includes food beverages whole-bean coffee and merchandise
Flexible spending account & commuter benefits
Employee Assistance Program
Required Experience:
Manager
About Company
We're a specialty coffee roaster with cafes in LA, SF, NYC, and Japan. Come browse our coffee, brewers, accessories, brew guides, and more.