Cyber Customer Support

Leidos has a career opportunity for a Cyber Customer support to support the Air Force National Capital Region IT Services program.

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF) Air Force District of Washington (AFDW) Office of the Secretary of Defense (OSD) Joint Chiefs of Staff and other Air Force activities within the AFNCR missions to include the Pentagon Joint Base Andrews (JBA) Joint Base Anacostia-Bolling (JBAB) and other locations leased spaces and alternate sites. The major support areas required are IT Operations and Maintenance; Plans Projects and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail resulting in a fast-paced challenging but also rewarding environment.

If this sounds like the kind of environment where you can thrive keep reading!

Leidos Defense Group provides a diverse portfolio of systems solutions and services covering land sea air space and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT large-scale intelligence systems command and control geospatial and data analytics cybersecurity logistics training and intelligence analysis and operations support. Our team is solving the worlds toughest security challenges for customers with cant fail missions. To explore and learn more click here!

Are you ready to make an impact Begin your journey of a flourishing and meaningful career share your resume with us today!

PRIMARY RESPONSIBILITIES:

This is an ideal position for an individual with help desk service coordination or IT operations experience who is seeking to grow into a cybersecurity career.

In this role you will coordinate and track cybersecurity tickets across multiple functional areas including Vulnerability Management Threat Hunting Incident Response and Risk Management. Youll gain hands-on exposure to real-world cybersecurity operations while building foundational knowledge of Air Force and DoD cyber defense environments. This is a career-launching opportunity for candidates coming from a help desk desktop support or service delivery background who want to develop a cybersecurity skill set in a mission-critical environment. Youll gain exposure to tools processes and teams actively defending U.S. Air Force networks in one of the most operationally significant regions in the world.

BASIC QUALIFICATIONS:

Active DoD Secret clearance required.

HS and 5 years of experience.

CompTIA Security CE or higher DoD 8570 IAT Level II certification must meet 8140 ISSM role qualification.

3 years of cybersecurity or system administration experience with at least 1 year of direct ACAS or Tenable experience.

Working knowledge of DISA STIGs vulnerability risk levels and POA&M remediation strategies.

Familiarity with NIST SP 800-53 RMF compliance and Air Force cybersecurity policy (AFMAN 17-130).

Strong attention to detail documentation skills and the ability to interpret technical vulnerability data.

PREFERRED QUALIFICATIONS:

Experience supporting USAF DISA or other DoD mission systems.

Familiarity with Remedy SNOW Customer Support Experience.

Ability to communicate risk-based recommendations to both technical and non-technical stakeholders.

Understanding of automation tools/scripts (e.g. PowerShell Nessus APIs) to support scan or report optimization.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.