Customer Support Specialist

We are seeking a dedicated and solution-oriented Remote Customer Support Specialist to provide outstanding support to customers through phone email live chat and other digital communication channels. The ideal candidate will resolve customer inquiries troubleshoot product or service issues and ensure a positive customer experience while maintaining high service standards in a remote work environment.

Key Responsibilities

• Respond to customer inquiries via phone email live chat and ticketing systems.
• Troubleshoot and resolve customer issues efficiently while providing accurate information.
• Process orders returns refunds exchanges and account updates.
• Document customer interactions and resolutions in CRM and support platforms.
• Escalate complex or unresolved issues to the appropriate departments.
• Educate customers on products services and company policies.
• Monitor and meet key performance indicators (KPIs) including customer satisfaction (CSAT) response time and first-contact resolution.
• Collaborate with internal teams to improve customer experience and support processes.
• Maintain knowledge base articles and contribute to continuous process improvements.

Qualifications

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• 13 years of experience in customer support customer service help desk or call center environments.
• Excellent verbal and written communication skills.
• Strong problem-solving active listening and conflict-resolution abilities.
• Proficiency with Microsoft Office Google Workspace and CRM or support platforms such as Salesforce Zendesk Freshdesk Intercom or HubSpot.
• Ability to multitask prioritize work and perform independently in a remote environment.
• Reliable high-speed internet connection and a dedicated home office.

Benefits

• Competitive hourly pay
• Health dental and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Flexible remote work schedule
• Paid training and professional development
• Home office equipment stipend
• Employee assistance program (EAP)
• Performance-based bonuses
• Career advancement opportunities