CXone Architect NiCE CXone
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
8 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
HI
CXone Architect - NiCE CXone & 2 CXone LEAD
Looking for experience in
- Design Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
- Develop High Level Design and Low-Level Design including data flow diagrams and routing plans.
- Ensuring scalability high availability disaster recovery and compliance in architecture
- Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM analytics and telephony systems using REST/SOAP/Webhooks
- Support telephony integrations
- Create migration roadmaps cutover plans risk mitigation strategies and fallback options.
- Ensure adherence to best practices for performance security compliance regulatory standards.
- Conduct architectural reviews validate solution designs and approve integrations/scripts developed
- Drive AI/automation/analytics enhancements across the CX stack
- Evaluate new features and roadmap updates to adopt in the environment
- Work with cross-functional teams to resolve issues related to architecture integrations routing or performance
- Continuous improvement by monitoring and measuring system performance identify improvements (routing optimization automation analytics).
- Optimize system performance and troubleshoot complex issues.
- Provide guidance on CXone modules: ACD IVR WFM QM Analytics Digital Channels.
- Liaison with client provide consulting for cloud migration and CX transformation.
- Implement best practices for code quality and maintainability.
- Lead root cause analysis for platform issues and critical incidents
Thank YouMadhu Domakonda
Senior Technical Recruiter
