Customer Tech Support Specialist

The Customer Technical Support Specialist provides technical operational and product support for UMBs Commercial Treasury Customers.

The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.*This shift is 9am-6pm CT.*

How you will spend your time:

• Facilitates fulfillment activities for on boarding of new services updating user profiles and access levels and providing product education and training.

• Functions as escalated point of contact for customer inquiries technical maintenance troubleshooting and transactional support.

• Coordinates appropriate customer documentation and follow through to completion.

• Provides support to UMB Treasury Officers and customers for access and routine navigation needs.

• Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.

We are excited to talk with you if:

• You have 3 years customer service technical support or operations experience or equivalent education

• Excellent customer service skills (incoming calls branch or operations support)

• Demonstrates familiarity with networks and internet protocols

• Understands online security means and purpose

• Ability to effectively manage multiple requests concerns and problems in a professional manner requiring significant attention to detail

• Displays above average interpersonal skills

• Showcases ability to identify and solve routine to moderate technical issues

• Demonstrates organizational skills and being a self starter

• Demonstrates strong verbal and written communication skills

Compensation Range:

The posted compensation range on this listing represents UMBs good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role but the actual compensation may vary by geographic location experience level and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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