Customer Support Technician II (Hybrid)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

As a Customer Support Technician II you will provide mission-critical technical support for Motorola ASTRO systems serving public safety for commercial and government clients. This hybrid role requires a proactive professional who can manage priorities with minimal supervision while maintaining high-security standards.

Key Responsibilities & Requirements

• System Support: Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure ensuring the stability of critical public safety communications.

• Incident Management: Drive incidents to resolution by performing initial triage documenting troubleshooting steps and escalating complex issues within specified time frames to meet service level agreements (SLAs).

• Communication: Maintain consistent professional communication via phone email and ticketing systems to manage customer expectations and build strong relationships with internal and external stakeholders.

• Knowledge Management: Utilize and contribute to the knowledge database by implementing documented solutions and authoring new articles for previously undocumented technical issues.

• Technical Proficiency: Leverage experience with Active Directory Network Troubleshooting and various operating systems including Windows/Windows Server and Linux/Unix.

• Performance Excellence: Ensure all support and performance metrics are met while tracking outages through to the successful restoration of services.

• Process Improvement: Collaborate across functional lines to provide feedback on operational processes and participate in training to stay current on evolving systems and applications.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$60000 - $65000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-HYBRID

Basic Requirements

• High School Diploma or Equivalent
• 2 years of Technical Support experience
• Must be able to obtain background clearance as required by government customer

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.