Customer Support Representative

In this role youll serve as a primary point of contact for customers helping them obtain information coordinate roofing services and stay informed throughout the service process. Youll work closely with internal teams to ensure customer requests are handled professionally and efficiently.

Were looking for someone who communicates clearly enjoys helping people and can manage daily responsibilities with accuracy and attention to detail.

• Respond to customer inquiries through phone email and other approved communication channels.

• Assist customers with appointment scheduling and service requests.

• Provide information about roofing services inspections and project updates.

• Maintain accurate customer records and update service information.

• Coordinate with scheduling and operations teams to address customer needs.

• Follow up on outstanding requests and help resolve routine concerns.

• Document customer interactions and maintain organized service records.

• Support daily customer service and administrative operations.

• High school diploma or GED required.

• Previous customer service or administrative experience preferred but not required.

• Strong verbal and written communication skills.

• Basic computer proficiency and familiarity with Microsoft Office.

• Good organizational skills and attention to detail.

• Ability to manage multiple customer requests professionally.

• Willingness to learn company services and internal procedures.

• Ability to work independently and collaborate with team members.

• Paid time off

• Paid holidays

• Health insurance

• Dental and vision insurance

• Professional development opportunities

• Opportunities for career advancement

This position involves regular customer communication computer-based administrative work and coordination with internal service teams. The successful candidate will be comfortable managing customer inquiries maintaining accurate information and supporting a positive customer experience.

Pro Plus Roofing is committed to equal employment opportunity and welcomes qualified applicants from diverse backgrounds.

Required Skills:

Customer Service