Customer Support Representative | Fully Remote US

Are you a technical troubleshooter who loves helping people At Hirevue were transforming the global hiring landscape and we need Customer Support Representatives to be the face of our candidate experience.

If youre tired of scripted support and want a role where you can actually use your brain to solve complex tech puzzles this is the place for you!

Youll be our front-line hero ensuring every interview goes off without a hitch. You arent just a call takeryou are a Technical Detective.

Your Daily Wins:

• Multi-Channel Mastery: Resolve issues via phone email and chat with a friendly professional demeanor.

• Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments.

• Platform Navigation: Simultaneously manage support for different platforms each with its own unique user experience.

• Process Improvement: See a trend Speak up! We want your recommendations on how to make our workflows better.

• Ownership: Take full responsibility for inquiries until they are resolved. No passing the buck here!

Shift & Schedule

• Location: Remote

• Availability: This role requires a consistent schedule.

• Specific Shifts: We are currently hiring for the following shifts:

  • Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MST

  • Wednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MST

  • Saturday-Wednesday (Thursday/Friday off)- 4am-1pm MST

  • Thursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST

Qualifications :

Who We Are Looking For

• The Tech Expert: You have a strong technical aptitude and arent afraid of complex software environments.

• Communication Pro: Excellent English reading and writing skills are a must. You should be able to type 40 WPM accurately.

• Experience: At least 2 years in a customer service role (BPO experience in technical support or a premium account is highly preferred!).

• Tool Savvy: Experience with Salesforce Zendesk Jira or Splunk will put you at the top of our list.

• Flexibility: Youre comfortable working night or weekend shifts to support our global timezone requirements.

• Attitude: You bring a positive customer-obsessed mindset to every shift.

Additional Information :

Why Hirevue

We offer a competitive compensation package tailored to the local market ensuring you are supported both professionally and personally.

Youll play a direct role in keeping our customers successful and our business growing with real ownership supportive teammates and meaningful impact.

All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go. 

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK HI IA ME MS NM or WV.

#remote-us

Remote Work :

Yes

Employment Type :

Full-time