Customer Support Representative

Sandvik Mining is looking for a Customer Support Representative Elko NV.

Sandvikhas a strong platform based on our world-class R&D capabilities and premium high-tech products. We are at the forefront of automation digitalization and electrification and sustainability is an integral part of how we do business.We seek bright curious and forward-thinking multi-cultural team members who are motivated by serving customers and employees in future proofing business and thrive in an inclusive learning culture.We offercompetitive wages and benefits strong support forlearning and professional development and opportunities to grow asuccessful rewarding careerin a diverse collaborative and globally connected organization that values innovation fairness and longterm impact.

Business area Mining isa global leading supplier of equipment and tools parts service digital solutions and sustainability-driving technologies for the mining and construction industries. Applicationsinclude rock drilling rock cutting loading and hauling tunneling and quarrying.

The Customer Support Rep will be a hybrid role requiring 3 days in office in Elko NV.

Key Responsibilities:

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers distributors and internal stakeholders by managing inbound sales inquiries processing orders and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships ensuring order accuracy and supporting Sandviks commitment to service excellence.

• Answer designated inbound calls from external customers and process sales orders received by phone
• Assess customer inquiries and route to the appropriate individual or department
• Take ownership of customer issues and ensure commitments are met accurately and on time
• Expedite urgent orders to meet critical customer delivery needs
• Escalate customer concerns to supervisors and collaborate on resolution when required
• Proactively inform customers of order status changes backlog issues and delivery updates
• Utilize available tools and resources (allocation stock availability job prioritization) to fulfill customer requirements
• Partner with the Expeditor to ensure accuracy of customer backorder information
• Stay current on industry developments competitive offerings and market conditions affecting customers
• Build working knowledge of Sandvik products and their applications for assigned customer groups

Minimum Qualifications:

• Associate degree or equivalent experience required
• 25 years of experience in customer service inside sales or order management
• Proficiency in Microsoft Office particularly Excel and Windows-based applications
• Ability to learn and effectively use customer service and order management systems
• Strong sense of personal accountability with excellent follow-through and attention to detail
• Professional cooperative and relationship-oriented communication style
• Demonstrated tact discretion and diplomacy when working with customers and internal partners

Preferred qualifications:

• Experience with CRM software
• Success with customer-focused roles
• Strong written and verbal communication skills
• Strong time management and organizational skills

Location: Elko NV

Travel Requirements / shift / hours: Generally 8 a.m. to 5 p.m. with one week on call (work from home) on a rotating basis. This shift is overnight from home emergency on-call once every 10 weeks (approximately).

Compensation Range: $65000.00 annually

Work Environment & Physical Requirements

• Office-based customer support environment
• Extended periods of phone and computer use
• Occasional lifting of light materials (up to 20 lbs)

Work authorization

Must have the legal right to work in the United States on anindefinite basis without employer sponsorship.
(Please note: temporary work authorizations including OPT do not meet this requirement.)

This position will be posted a minimum of 5 days or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance with a robust 401(k) retirement plan 5% annual company contribution plus 50% match on the first 6% of employee contributions.. We also provide opportunities for professional competence development training and career advancement.

How to apply

For immediate consideration please apply online at to the Customer Support Representative position R0092850.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.