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Customer Success Representative

Market Value

Job Location:

Houston, TX - USA

Monthly Salary: USD 55000 - 65000

Experience Required: 0-10years

Posted: 10 September 2026 (8 hours ago)

Application Deadline: 8 December 2026

Vacancies: 1 Vacancy

Job Summary

We are seeking a Customer Success Representative to support customers throughout their experience with company programs products and services. This position focuses on proactive communication customer education program participation and ensuring customers have the information and resources needed for a positive experience.

The Customer Success Representative will interact regularly with customers develop familiarity with current offerings and communicate customer feedback and observations to internal teams.

Key Responsibilities

Communicate with customers regarding current programs products and services
Learn about customer needs and provide relevant information and resources
Explain available options program details and participation requirements
Help customers understand how to access and utilize available products or services
Follow up with customers regarding previous interactions and outstanding needs
Provide additional information when customers have questions about current programs
Maintain familiarity with company offerings and approved customer information
Check in with customers to understand their experience and level of satisfaction
Identify common customer interests questions and preferences
Gather and document customer feedback for internal review
Track customer participation and engagement with assigned programs
Identify situations where additional customer follow-up may be beneficial
Support customer education through approved informational materials and resources
Assist customers during scheduled events retail programs and brand initiatives
Communicate recurring customer observations to appropriate internal teams
Maintain accurate records of customer interactions and relevant updates
Coordinate with marketing operations and other departments regarding customer needs
Help ensure customer communications remain accurate professional and consistent
Support customer satisfaction and engagement initiatives
Complete additional customer success activities based on current program needs

Requirements

High school diploma or equivalent required

Associates or Bachelors degree in Business Communications Marketing Hospitality or a related field preferred

1 year of experience in customer success customer experience client services hospitality retail events or another customer-facing environment preferred

Strong verbal and written communication skills

Professional personable and customer-focused approach

Strong listening and interpersonal skills

Ability to understand customer needs and communicate relevant information

Comfortable initiating and maintaining customer conversations

Strong organization and attention to detail

Ability to manage multiple customer interactions and follow-up responsibilities

Dependable time-management and follow-through

Ability to document customer feedback and information accurately

Strong problem-solving skills and professional judgment

Ability to adapt communication based on different customer needs and situations

Ability to collaborate effectively with internal teams

Basic proficiency with CRM platforms or standard business software preferred

Benefits

Comprehensive onboarding and job-specific training

Employee recognition programs

Team activities and company events

Collaborative and customer-focused working environment

Variety of customer programs and brand initiatives

Cross-functional team collaboration

Houston TX

Required Skills:

Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.

Required Education:

High School Diplome or Equivalent

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