Customer Success Manager U.S. Remote

Location: U.S. Remote

Who We Are:

CYPHER Learning is the AI-native learning platform for organizations that need to train employees customers and partners at scale. While many platforms layer AI onto legacy systems CYPHER was built differently. At the center of our platform is CYPHER Agent a natural-language agentic interface that connects content creation administration delivery personalization and analytics in one unified system. Organizations can create and launch training in minutes not months and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry we are looking for builders who want to help scale the business to new levels.

The Role:

We are seeking a driven and customer-focused Customer Success Manager (CSM) to join our growing globally distributed this role you will build on relationships established during the sales process to ensure customers realize measurable business impact and learning outcomes through CYPHER Learnings platform and achieve their business and learning objectives. Success in this role means driving strong adoption leading successful implementations and maintaining high levels of customer engagement and satisfaction. You will proactively identify risks and opportunities positioning customers for long-term success while driving expansion renewals and overall account growth. As the primary point of contact you will partner closely with stakeholders across customer organizations and collaborate with internal teams to deliver a seamless high-impact customer experience.

What youll do:

• Serve as a trusted advisor to customer stakeholders guiding learning adoption and workforce enablement strategies that drive measurable business outcomes.
• Drive customer onboarding and implementation ensuring a smooth transition from sale to activation and early value realization.
• Monitor customer engagement and usage trends proactively identifying and addressing adoption risks.
• Build strong customer relationships to uncover expansion opportunities and support upsell and account growth.
• Own renewal readiness by maintaining high satisfaction resolving issues quickly and reinforcing ongoing value.
• Develop and execute customer success plans that align to business goals milestones and measurable outcomes.
• Lead periodic business reviews to assess performance align on priorities and identify opportunities for optimization and growth.
• Partner cross-functionally with Sales Product and Support to ensure a seamless customer experience and relay actionable feedback.
• Establish multi-threaded relationships across customer organizations from end users to executive stakeholders.
• Develop deep expertise in CYPHER Learnings platform and learning workflows to guide customers on best practices enablement strategies adoption and long term value realization.
• Perform other related duties as assigned.

Your Skills & Experience:

• Experience in LMS learning technologies training enablement or skills development solutions is required for success in this role.
• Experience engaging with Learning & Development HR Enablement or Training stakeholders within customer organizations.
• Bachelors degree in Business Technology Education or a related field is preferred.
• 510 years of experience in Customer Success Account Management or a client-facing role with a track record of driving customer outcomes retention and account growth.
• Experience in B2B SaaS environments with an understanding of subscription models adoption metrics and customer lifecycle management.
• Proven ability to manage a portfolio of accounts balancing personalized engagement with a data-driven scalable approach.
• Experience driving retention renewals and expansion with the ability to identify and convert growth opportunities within existing accounts.
• Ability to translate customer goals into measurable outcomes through structured success plans and clear value realization.
• Strong communication and presentation skills with experience leading customer discussions and engaging stakeholders across multiple levels including executive audiences.
• Strong business technical and learning-domain acumen with the ability to connect platform capabilities to customer business goals.
• Strategic thinking and problem-solving skills with the ability to navigate ambiguity and drive outcomes in a fast-paced environment.
• Ability to work effectively across global and cross-cultural environments engaging diverse customer organizations.
• Experience in LMS or learning technologies is a plus.

Our Values:

• Curiosity:Continues learning to stay agile and innovative.
• Connection: Embracing and celebrating our differences.
• Empowerment: Rewarding positive people-centric behaviors and decisions.
• Potential: Challenging the status quo and pushing for what is possible.
• Impact:Making a positive impact for our clients and communities around the world.

Why Join CYPHER Learning

• Be part of an innovative and global organization that is revolutionizing digital learning.
• Collaborate with a diverse international team in a fast-paced and dynamic startup environment.
• Opportunity to drive customer success strategies that impact businesses and educational institutions worldwide.
• Competitive compensation package professional development opportunities and a supportive work culture.

This is an evergreen posting intended to build our pipeline for future opportunities. While we may not have an immediate opening today we welcome applications from talented candidates interested in future consideration.

Equal Employment Opportunity

At CYPHER Learning we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds identities and experiences are respected included and empowered to thrive. Our culture is built on connection curiosity empowerment potential and impactand we know that these values are only fully realized when everyone has a seat at the table.

CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit qualifications and business needswithout regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status genetic information or any other protected status under applicable law.

As a global remote-first company we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process please contact our People team at . We are committed to providing an inclusive and equitable experience for every candidate.