Remote Customer Success Associate Account Manager
Job Location:
Laguna Beach, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Were hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members.
Summary
- Flexible Title: Can tailor to reflect your skills & experience.
- Flexible Time: Can do full-time part-time side-gig (off-hours) or fractional (contract).
- Flexible Commitment: Can do short-term long-term or intermittent.
Why so flexible Were a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in help us ship then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. Were also interested in long-term side gig relationships if thats what youre intoin our experience a few expert hours often beat full-time learning-curve hours.
About Us
Were a credible funded remote-first startup backed by a growing team. Were pre-launch and moving fast.
About The Role
Were onboarding our first wave of users busy professionals and business owners who value their time. They dont need hand-holding but they do need someone responsive organized and genuinely helpful on the other end when they have a question hit a wall or want to do more.
This role is part customer success part relationship management part make sure nobody falls through the cracks. Youll be the human touchpoint for people who are used to working through relationships so the bar is warmth reliability and follow-through not scripted support tickets.
Compensation
Up to $75000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model comp will be structured accordingly fractional or hourly arrangements welcome.
What Youll Do in Your First 7 Days
- Youve reviewed the current user base and understand who our early members are and what they care about
- Youve gone through the platform yourself and can navigate it confidently
- Youve responded to your first batch of user inquiries or outreach
- Youve attended your first team meeting and understand how user feedback flows to product
- The team knows who you are why youre here and how youll work together
What Youll Do Ongoing
- Be the first point of contact for users respond to questions troubleshoot issues and make sure people feel heard
- Onboard new members guide them through first steps help them see the value quickly
- Monitor user health signals spot disengagement early and reach out before they churn
- Relay user feedback to the product team youre the voice of the user internally
- Build relationships our users value personal connection over automated support
What Were Looking For
Must-haves:
- 1-3 years in customer success account management client services or a relationship-heavy role
- Genuinely enjoy talking to people and solving their problems
- Strong written communication you can write a clear warm email without a template
- Organized and responsive you dont let messages sit unanswered
- Comfortable working across time zones in a remote-first environment
Nice-to-have:
- Familiarity with CRM tools (HubSpot Salesforce or similar)
- Background in sales recruiting or any role where you managed relationships at volume
- Startup experience or comfort with ambiguity
What Youre NOT
- Not a support ticket jockey this is relationship management not queue clearing
- Not a salesperson youre not closing deals; youre making sure users succeed
- Not a product manager youll relay feedback but youre not making roadmap calls
